Woosync Order Mapping not working

  • Resolved Nick

    (@kercommunications)


    2 years, 3 months ago

    I have set Order Mapping in Woosync settings to map Processing orders to Customer instead of the default Lead. I ran Restart Woosync and it did not change the Woocommerce contacts status to Customer. It did however, change contacts that I manually marked as Customer back to Lead.
    It also marked contacts with Completed orders as Lead, not Customer.
    What can I do to make it work?

    • This topic was modified 2 years, 3 months ago by Nick.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @kercommunications ,

    Thanks for reporting this issue. This is a known issue with the latest version of Jetpack CRM currently.

    A fix has been developed and will be released in the upcoming Jetpack CRM 5.2.0.

    Thread Starter Nick

    (@kercommunications)

    Thank you.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @kercommunications,

    It seems like we can mark this thread as solved ??

    If you have any further questions or need some more help, you’re welcome to open another thread here. Cheers!

    i have the same problem, all my contacts who bought and made payment, the statuses show up as leads instead of showing up as customers.

    Hi @lucanix ,

    As Deric noted above, this is a known issue with the latest version of Jetpack CRM currently.

    A fix has been developed and will be released in the upcoming Jetpack CRM 5.2.0.

    Best,
    Cena

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hello, @kercommunications and @lucanix,

    Just a quick follow to let you know that Jetpack CRM v.5.2.0 has been released, including the fix for this issue with the WooSync job.

    If you haven’t already done so, please update Jetpack CRM to the latest version and give it a try once more. If you run into any issues, please let us know!

Viewing 6 replies - 1 through 6 (of 6 total)
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