Word Limit Not Working

  • Resolved AMedia

    (@abramarket)


    5 years, 4 months ago

    Hi!

    First off, this plugin is fantastic! It is exactly what we needed for this site, and the ability to customize all of the elements in the shortcode is sooo great! Thank you!

    We only have one little glitch in that the content_words_limit=”10″ element isn’t working for us. We’ve tried multiple lengths and it just shows the full excerpt.

    Not sure if this is a conflict with our theme, or if it’s a plugin issue, but we would truly appreciate any advice on how to get that element to work.

    Thank you so much!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Thanks for reaching here.

    Please try this shortcode parameter (Ex: [wpspw_post content_words_limit="10"]).

    Note:- Please do not copy and paste the shortcode parameter because if cause the quote(“”) issue writes manually.

    Please let me know if you have any other query.

    Thanks,

    • This reply was modified 5 years, 4 months ago by Ketan Patel.
    Thread Starter AMedia

    (@abramarket)

    Hi!

    Thank you for your response! Unfortunately this is the code we already have in place and it still doesn’t apply. We did read about the quotes in another question, so we made sure to manually add those already.

    We have it set to 10, but as you can see at the link we provided, the limit does not apply. Is there anything else we can do to get this to work properly?

    Thank you so much!

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello

    Thanks for reaching again.

    Please send you are using shortcode.
    Please send a screenshot, you add post content description.

    Thanks,

    Thread Starter AMedia

    (@abramarket)

    Hi!

    Here is the direct shortcode we are using. As you can see we have the content code just how you say to have it:

    [wpspw_post content_words_limit="10" grid="3" limit="3" show_tags="false" show_comments="false" show_author="false" show_category_name="false" pagination="false"]

    And you’ll see at the link we provided above that the full excerpt still shows. It seems that it’s showing “first sentence” and won’t go shorter than that no matter what we set the word limit to.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Please join our website live chat.

    Thanks,

    Thread Starter AMedia

    (@abramarket)

    Hi!

    Can you please let us know where your website live chat is?

    Thank you!

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    Please check the screenshot https://nimb.ws/dRCPmM

    Thanks

    Thread Starter AMedia

    (@abramarket)

    Hi!

    We went to that site and opened the Live Chat and tried to get support, but no one responded to the chat.

    We’re just trying to get an answer to this question please for this plugin:

    The content_words_limit=”10″ element isn’t working for us. We’ve tried multiple lengths and it just shows the full excerpt.

    Thread Starter AMedia

    (@abramarket)

    Again, here is the full code we are using:

    [wpspw_post content_words_limit="10" grid="3" limit="3" show_tags="false" show_comments="false" show_author="false" show_category_name="false" pagination="false"]

    The link to the page we are using it at is in our original question.

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    We have checked our plugin in our system, it’s working fine.
    We have requested you to join our live chat because we need to check in detail
    please join our check between 04:00 AM to 02:30 PM GMT, remember time should be according to GTM

    meanwhile, try this
    if you are using any cache plugin then clear the cache.
    temporary switch the WordPress any default theme and then check

Viewing 10 replies - 1 through 10 (of 10 total)
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