Wordfence blocking Woocommerce new account registrations

  • Resolved markb

    (@markbignell)


    5 years, 8 months ago

    Note: Wordfence is currently disabled on this website.

    When Wordfence is enabled, new customers are unable to create accounts on the website. The error message returned is: Error: Couldn’t register you… please contact us if you continue to have problems.

    The issue appears to be specific to this website: I have no problems on other Woocommerce websites on this same server, using the same Wordfence configuration. In all cases, All plugins and core WP, themes etc are 100% up to date. I have cleared cache and tried various browsers. The only solution right now is to disable Wordfence on this website. Can you help me find a solution because I’d love to keep using Wordfence! Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @markbignell,

    Can you check Wordfence -> Tools -> Live Traffic, to see why they are being blocked from registration?

    I would like to see a screenshot of a user being blocked out of registration. Does it show the Wordfence logo and the 403 error message?

    Dave

    Thread Starter markb

    (@markbignell)

    Thanks for your email Dave. I have not spotted any relevant blockages in the Live Traffic window. However, I have seen an update for Woocommerce has appeared overnight. I have updated this, enabled Wordfence, cleared browser cache and tested user registration again. It is working as expected now. Case closed, I guess. Thanks again. Mark.

Viewing 2 replies - 1 through 2 (of 2 total)
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