Hi @tcmartin, thanks for getting in touch.
What is the specific error you’re seeing in your logs when the site fails to load? Your site is inaccessible to me but as an admin you may have access to clear messages that could point to the cause.
The most common problem that could prevent a site from loading at all is if the path to wordfence-waf.php is incorrect in .htaccess, resulting in an error – which may present as a blank page or Error 500 page in a browser. This most often happens if a site has been migrated to a new server or changed in some other way without the firewall optimization being removed first:
; Wordfence WAF
auto_prepend_file = '/your/path/to/wordfence-waf.php'
; END Wordfence WAF
The firewall will run in Basic Protection rather than Extended Protection if that line is removed manually. The optimization wizard should correctly detect the path the next time it is run from inside Wordfence.
Many thanks,
Peter.
