Wordfence installation is incomplete

  • Resolved SatelliteWP

    (@satellitewp)


    1 year, 6 months ago

    We’ve been using WordFence for years. We recently decided to install it on all the sites we manage (100+). We followed all installation and connection steps. From the WordFence Central dashboard, all sites appear to be correctly connected and synchronizing. However, on several sites, the orange “Wordfence installation is incomplete” message remains, and it cannot be removed without assigning it another key. We would like to know how to resolve this issue en masse, as it is confusing for our clients. On our end, WordFence seems to be correctly connected.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @satellitewp , thank you for reaching out.

    Can you please confirm if you’ve entered a valid license or gone through the process to get a new license for each site after installing the plugin on the sites? You will need to enter a license after installation to complete the setup.

    Usually, the yellow “Wordfence installation is incomplete” bar indicates that you haven’t installed a new or existing license or that the admin email address has been removed from the Wordfence settings.

    If you’re seeing this error when a license key is installed, please click the “Resume Installation” button while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red text in the console, please take a screenshot and send it to me.

    Thanks,

    Mark.

    Thread Starter SatelliteWP

    (@satellitewp)

    Hello Mark,

    We installed the plugin and activated it manually. Then, we applied our configuration from Wordfence Central.

    This used to work properly. We are able to control the website from WF Central but cannot do it “locally” from the WP Dashboard without resuming the installation.

    So we did not “ask for a license” as it was added from our WF Central “license”.

    The problem is that from WF Central, everything works fine, but not when we login the website directly (where we see the “installation is incomplete” banner… which is annoying).

    There were no errors in the browser’s Dev console.

    Is that a bug? Are we the first to report this?

    Plugin Support wfmark

    (@wfmark)

    Hi @satellitewp ,?

    Thank you for getting back to us.

    We made changes to the free license sign-up process. Existing free site keys created before the change will continue working, but all new installations require you to register for a new key.

    You can see the reasoning behind why we changed the free signup process in the following blog post: https://www.wordfence.com/blog/2022/11/wordfence-7-8-0-announcement/ 

    Please click on the Resume installation button on the sites with issues and follow the instructions in the video on the page below to obtain a free license key.

    https://www.wordfence.com/help/api-key/#installing-your-free-license-key 

    Please note that you can use the same email address to obtain license keys for all your sites. There’s no limit to the number of free sites a single email address can configure.

    Let me know in case you have any issues.

    Thanks,

    Mark.

Viewing 3 replies - 1 through 3 (of 3 total)
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