Wordfence is blocking my members out

  • Resolved irongenetics96

    (@irongenetics96)


    5 years, 2 months ago

    Hello im using Recaptcha v3 in Wordfence Options.
    When recaptcha is enabled non of my customer can′t sign in, there is a message “Additional verification is required for login. Please check the email address associated with the account for a verification link.” – Im having a membership site so this is really confusing for the customers please fix it.
    This problem also happens when recaptcha test mode is enabled.
    Many people are having this problem, please find a solution thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @irongenetics96,

    Can you provide some information about the demographics of your users? Where are they mostly located? Do they use VPN or proxies to access your site?

    Note that Recaptcha is responsible for determining if a user should be given an additional verification challenge. If you notice that most of your users are unable to login, then you should disable recaptcha within Wordfence options.

    Dave

    Thread Starter irongenetics96

    (@irongenetics96)

    I tried with my own Ip Adress, where i also logged in as a admin in the same Problem.

    Maybe this was the issue?

    Hi again,

    I would recommend disabling ReCaptcha on your site, as it seems to block out more users than actual bots.

    Recaptcha uses its own algorithms to classify a user as a bot, and Wordfence will then require verification via email for those users.

    Dave

Viewing 3 replies - 1 through 3 (of 3 total)
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