Wordfence is deactivating on its own A

  • Resolved mrg14071972

    (@mrg14071972)


    1 year, 5 months ago

    This is the third time the last 5 months I’ve found Wordfence deactivated on my site. I logged in to check my members status and Wordfence was not active.
    The previous 2 times after the reactivation and the full scan it found some problematic files that I deleted and then it didn’t find anything wrong.
    A little while ago today I discovered again that it is not active and I activated it and I am doing a scan again and there is no problem.
    After searching I found someone else with the same problem but I didn’t read anywhere that you give him a solution, I also talked to the hosting company and they don’t block anything from their side, I actually oppose it for your plugin.

    is there a log file that tells you when and why it was deactivated?
    Is there a safeguard that prevents the plugin from being deactivated?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @mrg14071972 , thank you for reaching out to us.

    In the past, we have had instances where Wordfence was deactivated due to a failed auto-update.

    I recommend disabling auto-updates for the Wordfence plugin. You can do this on the WordPress Plugins page or under Wordfence>? All Options > General Wordfence Options and unchecking the Update Wordfence automatically when a new version is released.

    To receive an email alert when a new version of Wordfence is available, set the? “Alert me with scan results of this severity level or greater” to at least “Medium” under Wordfence> All Options> Email Alert Preferences.

    If auto-updates for Wordfence are disabled at the moment, please enable the Email me if Wordfence is deactivated option under Wordfence > All Options > Email Alert Preferences. You should receive an alert in the format below the next time Wordfence is deactivated.

    A user with username “Username Here” deactivated Wordfence on your WordPress site.
    User IP: XXX.XXX.XXX.XXX
    User hostname: XXX.XXX.XXX.XXX
    User location: Town, Country

    Additionally, please ensure your site has strong passwords for all admin accounts and enable 2FA & reCAPTCHA features. This significantly reduces the possibility of plugins being disabled by a malicious source.

    Let me know how it goes.

    Thanks,

    Mark

Viewing 1 replies (of 1 total)
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