Wordfence no longer works: “Error installing license

  • I have three low volume sites. Wordfence no longer works on any of them. All have the identical message. I have tried turning off the cache, etc. All now say the following. I have tried auto installing the keys, manually installing the keys, it doesn’t matter. I recently moved them from one hosting provider to another, but they all were already running Wordfence.

    If I do an auto install from the email, same error. Nothing works.


    Error Installing License

    An error occurred while installing your license key.

    Please try again. If the problem persists, please contact Wordfence Support

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @mosscatski, thanks for getting in touch and sorry to see you’ve had a problem installing the license.

    We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

    Aside from verifying that you did not inadvertently copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check. There could be Javascript errors in your browser console to look out for, which can be pasted into forum topics using a service like Snipboard or similar!

    Let me know if it still doesn’t work after trying those things. Our forum guidelines do require one topic to cover the issues for one user, so if anybody else contributing to this topic has tried all of the above steps with no luck and haven’t already, please start up a new forum topic and we’ll be able to now look into your site(s) on an individual basis.

    Thanks,
    Peter.

    Thread Starter mosscatski

    (@mosscatski)

    Thank you for your response. I just tried the following steps:

    1 Deactivating ALL plugins except Wordfence.

    2 Asking for a new Wordfence key.

    3 Tried installing using the auto install button in the email. When that didn’t work, I tried manually cutting and pasting the key.

    In every case I still receive the same error message.

    Thread Starter mosscatski

    (@mosscatski)

    My URLs were identical so that fix was not relevant to my problem. I did check and verify and there is no mismatch between URLs.

Viewing 3 replies - 1 through 3 (of 3 total)
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