Wordfence Not Blocking Country or IP

  • Resolved foreclosurepedia

    (@foreclosurepedia)


    10 years, 6 months ago

    Wife put in a ticket here: https://support.wordfence.com/support/tickets/3562

    Paid for WordFence so it is not the free version. Didn’t know if maybe because she was a woman that perhaps WordFence didn’t want to take the time to answer a Support Ticket? Either way, it is being posted here and eventually on my website to warn others.

    I have blocked by IP and Country specific to the below several days ago and yet the person is still able to continue to attempt to login. Any advice would be great. I will send you the admin access if you need it for my website. The screenshot attached will show that it is impossible that the only attempts made were 8 days ago as both the below and the multiple emails I have in the meantime contradict this. Additionally WF1 Screenshot shows that Spain is blocked so I guess I don’t understand how it gets through. Even the Username Editor-in-Chief is listed to trigger automatic blocking. No caching no nothing is in play. CloudFare is not activated either. Thanx

    This alert was generated by Wordfence on “Foreclosurepedia” at Friday 5th of September 2014 at 02:02:22 PM
    The Wordfence administrative URL for this site is: https://foreclosurepedia.org/wp-admin/admin.php?page=Wordfence

    A user with IP address 213.97.128.187 has been locked out from the signing in or using the password recovery form for the following reason: Exceeded the maximum number of login failures which is: 3. The last username they tried to sign in with was: ‘Editor-in-Chief’
    User IP: 213.97.128.187
    User hostname: 187.Red-213-97-128.staticIP.rima-tde.net

    https://www.ads-software.com/plugins/wordfence/

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter foreclosurepedia

    (@foreclosurepedia)

    The involvement of both Wordfence and TMD has brought the email mystery to a conclusion. I am hopeful that it might be allowed to remain as it is entirely possible that someone else has or will experience it. To be clear, had I not pursued every possible avenue, I would have not reached the conclusion.

    First, I want to thank Wordfence for their tireless efforts in what they have done. What I mean is that several folks on here have listed avenues for me to search upon which brought the answers needed. They did this in the face of adversity and with respect to my inappropriate state of mind. I humbly apologize for that regardless of what I thought at the time. No justification.

    Second, this is a good example of how a tertiary discovery has been made as a direct result of investigation. I am hopeful that it might help others; help others to realize that a) my language was abrasive and not recommended; and b) that if they have similar issues this might be the cause of it.

    Hello,

    Thank you for your update.

    Having the actual email headers were were able to identify the reason causing the issue.

    I have noticed that there is an old backup copy of your website of your account where clearly a left over from some previous restoration request and it was having the wordfence plugin files there.

    I have removed it from your account public_html folder and placed it inside your account home folder so you can remove it if you do not need any of it’s files. I do believe that now the issue will be resolved as the files and folders of this backup can not be accessed as they are not inside your public_html folder anymore.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Glad you were able to sort it out.

    tim

Viewing 2 replies - 16 through 17 (of 17 total)
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