Wordfence not connecting to site any longer

  • Resolved ctrlinternet

    (@ctrlinternet)


    8 months, 1 week ago

    Wordfence was connected suddenly to my site. Suddenly I see that the site has conenction issues within Windows Central. When I click on ‘Show’ under ‘Details’ I see the below message:

    We’ve detected CloudFlare blocking our requests to your site. For help on resolving this issue, see our troubleshooting connection issues article here.

    I did the steps listed out in the link but the connection issue persists. Can someone help?

    Note: The site was using cloudflare from day 1 and wordfence was connected successfully for over a month. The broken connection happened out of the blues. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmark

    (@wfmark)

    Hi @ctrlinternet, thanks for reaching out.

    Please use the trash icon under the Connection Issues tab in the Wordfence Central tool in your wordfence.com account to remove the site.

    In the plugin, expand the Other Tests section on the Wordfence Tools >> Diagnostics page and press the button Clear Local Connection Data.  You will need to have at least Wordfence version 7.11.3 installed to see this option.

    Now try to connect to Wordfence Central from the?Wordfence Central Status?widget on the Wordfence plugin?Dashboard?page.

    If that doesn’t work, please follow our guide below for Cloudflare:

    https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues

    Kind regards,

    Mark.

Viewing 1 replies (of 1 total)
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