Wordfence not picking up the malware but others can

  • Resolved dotker

    (@dotker)


    7 months ago

    How can I get support from such problems? We are heavily using Wordfence but one of the sites got hacked and Wordfence can;t detect the problem but Malcare. Now we are no longer confident with Wordfence capabilities. ??

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @dotker,

    Thanks for dropping us a message and wishing to contribute towards WordPress security. If you find modified files with malicious code in them that Wordfence isn’t detecting, please send them to samples @ wordfence . com. If the source that caused it is packaged in a way Wordfence isn’t currently picking up, our researchers can look into it and get back to you with a course of action.

    Make sure any database credentials or keys/salts are redacted before sending anything to us.

    If a site may have been compromised, we always recommend that?the passwords for your hosting control panel, FTP, other WordPress admin users, and database?have?all?been changed.

    When something has created an unwanted or malicious file, you may find our site cleaning instructions and free Learning Center can help you find the cause:
    https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/
    https://wordfence.com/learn/

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
  • The topic ‘Wordfence not picking up the malware but others can’ is closed to new replies.