wordfence scaning failed

  • Resolved dayanababu

    (@dayanababu)


    1 month ago

    Scan Stage Failed

    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 4 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @dayanababu, thanks for describing your issue.

    It’d be great if you could try the following to get us some more information about what messages come up from the scan itself when it fails:

    • Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
    • Go to?Wordfence > Scan > Manage Scan?and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
    • Click to “Save Changes”.
    • Go to the?Tools > Diagnostics?page.
    • In the “Debugging Options” section check the circle “Enable debugging mode”.
    • If “Start scan remotely” is checked,?uncheck this option.
    • Click to “Save Changes”.
    • Start a new scan on the Scan page.
    • If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

    There could be issues with the loopback to your own site’s IP or overall connectivity to our servers, but ideally we’d check the above to see if a specific message comes up to point to the exact cause.

    Thanks,
    Peter.

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