Wordfence scans never completing

  • Resolved kaspar

    (@kaspar)


    8 years, 5 months ago

    I have WordFence on two of my websites. One is strictly WordPress (installed in /public_html.) The other site has WordPress installed in the /public_html/blog folder.

    On the first site (www.uniquebeadedearrings.com), WordFence stopped completing its scans. it would “stick” at this point: ‘Fetching core, theme and plugin file signatures from WrodFence’. I switched off a few options, restarted the scan and have had zero problems since.

    On the second site – https://www.webthemedesigner.com/blog – (which is on the same server!) the scan “sticks” at the same place and has never completed even once. I’ve done the same as above as well as everything that was suggested on the support page – to no avail.

    I’m on a shared host, so I cannot change parameters of the server such as max_execution_time or memory_limit.

    Any suggestions are welcome.

    https://www.ads-software.com/plugins/wordfence/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello kaspar,
    via your hosts administration panel you should be able to check your servers error logs. You might find some information there that we could use to figure out why your scans are not completing. You can also try keeping a browser console open while running the scan to make sure there are no errors reported in the “javascript” or “Net/Network” panels.

    Thread Starter kaspar

    (@kaspar)

    Thanks for the tips. It turned out that the problem was insufficient memory.
    It failed the WordPress memory test on the Diagnostics page. So I clicked the first link under Other Tests and saw that the memory_limit variable was set to 32MB in php.ini. I contacted the host and asked them to raise it to 128MB. that fixed the problem.

    For what it’s worth, you can get that PHP info for any website for which you have FTP access. Just create a tiny file using NotePad or any other text editor (NEVER use a word processor for this!) named phpinfo.php and put this one line of code into it:

    <?php echo phpinfo(); ?>

    Save the file and upload it to the ‘www’ or ‘public_html’ folder. Then you can type put this url:

    https://www.example.com/phpinfo.php

    into your browser’s address bar (change “example.com” to the actual domain name. It’s handy for troubleshooting all types of sites, not just those with WordPress and WordFence.

    Hope this helps!

    Thanks kaspar,
    Glad you were able to fix your issue. Setting this to resolved then!

Viewing 3 replies - 1 through 3 (of 3 total)
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