• Hello,

    Since upgrading to 6.3.8 scans are stalling during the file indexing process. No error message is shown. The thing just stalls and I have to kill the scan.

    I tried increasing memory from 256 MB to 300 MB.
    Set maximum execution time for each scan stage to 15 seconds.
    Disabled scanning outside main wordpress folder.
    Enabled low resource scanning.
    Nothing seems to work.

    Debugging mode returns the following:

    [May 12 01:54:22] Using cached malware prefixes
    [May 12 01:54:22] Indexing files for scanning
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.ftpquota
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess.HG_Backup_1410788646
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess_lscachebak_01
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess_lscachebak_02
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess_lscachebak_03
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/.htaccess_lscachebak_orig
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/BingSiteAuth.xml
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/error_log
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/fantastico_fileslist.txt
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/favicon.ico
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-admin/.htaccess
    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-admin/error_log
    [May 12 01:54:23] 500 files indexed
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentyfourteen-he_IL.mo
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentyfourteen-he_IL.po
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentyseventeen-he_IL.mo
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentyseventeen-he_IL.po
    [May 12 01:54:23] Skipping unneeded hash: /home/home/username/public_html/sitename.com/wp-content/languages/themes/twentysixteen-he_IL.mo
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentysixteen-he_IL.po
    [May 12 01:54:23] Skipping unneeded hash: home/username/public_html/sitename.com/wp-content/languages/themes/twentyten-he_IL.mo
    [May 12 01:54:23] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-content/languages/themes/twentyten-he_IL.po
    [May 12 01:54:23] 1000 files indexed
    [May 12 01:54:23] 1500 files indexed
    [May 12 01:54:24] Scan process ended after forking.
    [May 12 01:54:24] 2000 files indexed
    [May 12 01:54:24] 2500 files indexed
    [May 12 01:55:16] Scan kill request received.

    Thanks for your help.

Viewing 1 replies (of 1 total)
  • Hi @nofaith1,

    The issue could be caused by the fact that you’ve blocked the wp-admin folder with a .htaccess file or limited access to it.

    The log you posted shows that there actually is a .htaccess in the wp-admin folder:

    [May 12 01:54:22] Skipping unneeded hash: /home/username/public_html/sitename.com/wp-admin/.htaccess

    Make sure you allow your server’s IP address access the wp-admin folder.

    Also, check if you have the memcache or object-cache on the site. Memcache may have to be restarted twice in order for the object-cache to get rid of the saved cron key.

Viewing 1 replies (of 1 total)
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