Wordfence v.7.4.10 FREE – 2FA Login Security DOESNT WORK!

Panos

Thanks for reaching out, however we protect 3 milli0on sites. Your problem is not what a majority of Wordfence users face. That doesn’t make it less of a problem for you and anyone else that may have it, but exaggerating will not get you faster support. If you want faster service then perhaps you should opt for the premium service you mentioned.

I personally use 2FA with Google Authenticator and have for a while. I haven’t had any issues. I am reaching out to our QA team to make sure the release was tested with Authy and how to proceed.

I’ll let you know what I find out.

In the mean time, can you send a diagnostics report to wftest [at] wordfence [dot] com? Make sure you add your forum username (xpanos) where indicated and respond here when it has been sent.

Tim

Tim,

I didnt over exaggerated and I thanked you guys for the great plugin as I mentioned above.
In my saying you will not find anywhere saying that the plugin is not protecting somehow. You didnt have to mention that you protect 3 million people as I ve already know that. Im one of them as well.
Anything I said above was regarding an issue of a feature that is not working and for that only. I also didnt ask for faster support. I just said that this 2FA feature was previously only for your premium user but know anymore, you make it free to the public.

I only wanted to know why a problem such mentioned with the 2FA, that if you search only here in this forum n not elsewhere, for wordfence 2FA activation and working problems, you will find more than 4 pages and 100 users with the same problem over a year with that issue and there is no answer to this problem, just to take it as a guide for us, to try and solve this problem we have.

Anyone claims that they fix it somehow, its temporalily and after some time they claim that they cannot login anymore. Others say that its working only for UTC (0) users.
All the people had the problem and they could not manage fixing it, like me, they had different UTC+- local timezone.

For your information I tried make it work with Google Authenticator as well and the same problem persist. No code get accepted from wordfence wp dashboard.
I send you my diagnostics report in the email you mentioned, in any case if you could help it would be nice for many people not only just me.
Rgrds

I mentioned the number of users because you said in part “try to put some effort in such a major issue that this one is” and “this exact problem persist to the majority of the WF users”. It is not a major issue since we do not have a large number of users who are reporting it. I know of one other user facing this and he has an expired security certificate, which your diagnostics do not show is an issue you share.

Can you try logging out and closing any windows or browser tabs you have open for your website? Once you have done that login to the site again, and try adding 2FA to your account again. Make sure you complete the process within 5-10 minutes to make sure there isn’t some weird problem with the noonce expiring.

Let me know if this helps.

Tim