WordPress 5.2.3 issue

Hello @cigir,

Thanks for reaching out to us.

Actually, we have integrate our plugin with the Freemius API so, once you upgrade our plugin to the latest version 6.0 then, it will first deactivate the plugin.

So, you need to reactivate it manually. Please activate it manually and let us know still you facing any issue.

You can also create support ticket to our technical team so, they can contact you within 24 hours and resolve if any site specific issue.

Create support ticket.

Let us know still you have any query. we are happy to help.

Thanks,

I have the same problem will not activate after upgrading.

When I updated I got a message that some file was missing so I deleted the plugin. When I tried to reinstall I could not activate the plugin. I get Request Timeout. Don’t think I will install it again if my visits have not been stored. Not going to start over from 0

Exactly same as japanoholic reported.
Using WordPress 5.2.3 running Twenty Seventeen theme.
Then I downloaded directly from your website and attempted manual install. Does not activate. Just hangs.

Hello There,

Thanks for reaching out to us.

We have released new version – 6.0 with new enhancement with few new functionality in which, you can easily review your page visit records with a graph and chart. In our last version 5.2.3 we had functionality to display all pages and posts with together, but in our latest version – 6.0 we have divided pages and posts visit counts into two separate part so, we can easily manage/review visitor records.

In our latest version – 6.0, we have execute one data migration script in which we manage your old visitors data as per our latest plugin format.

But, we found that on if old visitors data is more than thousands like, more then 20, 000 or more than that on site then, our migration script is taking few more time to convert old visitor data into new layout and if, your server max execution time is not allocate sufficient then it may be through fatal error with allow memory size is Out of memory.

So, we are working on this query to optimize at maximum level and we will release next version soon by resolving this issue.

Thanks for your co-operate.

Let us know still you need any further assistance. We are happy to help.

Thanks,

Hello There,

Greetings!!.

Now we have resolved the migration script with stop execution issue in the latest version – 6.0.1

So please upgrade our plugin to the latest version and let me know how it works for you.

Let us know if still you have any issue. We are happy to help.

Thanks

Now it works but damn it is making my homepage slow. Loading a page takes 10 seconds or more. When I deactivate the plugin the loading speed is 1-2 seconds. Maybe something you can work on for the next update.

Problem solved but now I cannot translate “Total Website Visits:” string in settings or via 3rd party plugins.

Hello @japanoholic,

Thanks for reaching out to us.

Actually, on home page we have checked out that, we fire the query for get total number of visitor count and it will take 2 to 3 second maximum.

So, it will take max 5 to 6 second to load the home page.

If still you taking more time then, you can create support ticket to our technical team so, they can review the issue and update you for the same.

Create support ticket.

Let us know still you need any further assistance. we are happy to help.

Thanks,

Hello @cigir,

Thanks for reaching out to us.

We are looking into term translation issue and update you on Monday.

Thanks,

Hello @tjpa, @babel31484, @japanoholic,

Sorry for the inconvenience.

Actually, we had released new major changes with plugin version – 6.0.0 in the last week with a data migration script.

We faced some issues related to the data migration script from the customers whose Total site visitors count is more than approx 5,000+ so, it took some time and we have resolved that issue in next released version – 6.0.1 also you can see in the changelog and now it is working fine.

Let us know if after download to the latest version 6.0.1 still you facing any difficulties.

we are happy to help.

Thank you for your co-operation.

Thanks & Regards,

Thedotstore team!

Hello @cigir,

Hope your query get resolved.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,