WordPress 5.6 Admin access problems

  • ?Hii! Just wanted to ask a concern.. I couldn’t access the website I’m creating now and so I tried updating WordPress to version 5.6 but it still didn’t help and I think only got worse because now I can’t click anything from “Good layers” tab, which I believe is a plugin that’s part of my chosen theme and that just happened after updating WordPress to version 5.6. I’ve already cleared my cache too.
    Hoping for anyone’s help for this. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi, marquiuae, please try using the “Health Check” plugin: https://www.ads-software.com/plugins/health-check/ . In the troubleshooting tab, you can disable all plugins and have the theme changed while logged in; visitors will see the website as if the plugin(s) and/or theme wasn’t changed.

    After installing it, try changing the theme and initially disable all your plugins – and after, turning them on one by one – to determine what the cause of the problem may be.

    I’m assuming that the issue is not with being able to access the WordPress admin, but instead, the front end, correct?

    Your WordPress login page still seems to be accessible, so I am assuming is not an issue with logging in.

    Thread Starter bella

    (@marquiuae)

    Hi @plantprogrammer , thanks for the prompt response. ??
    Initially, issue’s that I couldn’t access both admin and non-admin front-end part of the website. Like okay it’s loading but is just literally showing that pre-loading gif I activated through one of the plugins from the theme I’ve been using(good-layer plugin) and then that’s about it. I tried clicking edit page and it also won’t load like it’s just a blank page.

    So I tried deactivating and reactivating all plugins but it didn’t work then I came up to conclude that maybe it’s the WordPress version compatibility since i’ve updated all plugins. Now the good-layer(plugin) tab from the admin panel is not working too, I think with this updated version of WordPress. ??

    Thread Starter bella

    (@marquiuae)

    Hi,

    Just an update about this (again)

    I still can’t click anything from Good-layers Plugin Tab (and pretty much anything from Envato Market Tab which goes for my default theme)

    And I thought I was able to make it work but lol. I’m not sure if I was able to make the website up again though.
    TBH, not quite sure too if it has something to do with the theme troubleshooting I did because I was sort of literally trying everything a little while ago out of despair.

    I think it’s not the plugin deactivation and reactivation hahaha gosh I think i’m losing my mind over this

    • This reply was modified 4 years, 1 month ago by bella. Reason: not yet resolved. unfortunately
Viewing 3 replies - 1 through 3 (of 3 total)
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