• Resolved duykolor

    (@duykolor)


    Hello All,

    I faced a problem, my website was automatically upgraded to 5.8.2 and after that, I couldn’t access it using different browsers. please help if you have encountered the same situation.

    Thank you so much!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Your site is up, but there seem to be issues. Please disable the plugin you’re using to block right clicks.

    Thread Starter duykolor

    (@duykolor)

    Thanks @sterndata for your support
    I can’t access the admin page.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Let’s assume the site was working with 5.8.1 and something in the 5.8.2 update failed. In that case, do a manual update. Really, only step 1 is necessary: https://www.ads-software.com/support/article/updating-wordpress/#step-1-replace-wordpress-files

    I had a similar issue which I have resolved. Transpires somehow after the 5.8.2. update, my user profile was changed from “administrator” to “no role”. This prevented me from accessing the dashboard like I normally would.

    As for fixing it, I remembered I have 2 administrator accounts so I thought I’d try the second one to see if it was blocked also. Turned out it wasn’t so I managed to access the dashboard that way and then restore my administrator privileges to my user profile. Perhaps the same has happened to you?

    Hope this helps!

    Thread Starter duykolor

    (@duykolor)

    Thanks @joannereakes for your sharing

    I contacted support from hosting.
    My IP was blacklisted in the server for multiple failed Imunify360 cPanel validations. Imunify360 is a security product developed by CloudLinux. It currently provides the following security enhancements.
    They removed the block and got access again.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WordPress 5.8.2’ is closed to new replies.