• Resolved Austin Ginder

    (@austinginder)


    Since upgrading to WordPress 5.8 I noticed our front-end was including a reference to ‘/wp-admin/css/common.min.css?ver=5.8’. This is messing up font sizes on our website. Through a process of trial and error I’ve isolated this issue to be coming from the “Helpie FAQ” plugin. Steps to reproduce:

    • Run a default WordPress with v5.8 and Helpie FAQ v1.6.11
    • View source and look for /wp-admin/css/common.min.css on the front-end
Viewing 6 replies - 1 through 6 (of 6 total)
  • This apparently occurs because ‘helpie-faq-bundle-styles’ identifies ‘wp-edit-blocks’ as a dependency. The core stylesheet lists dependencies including ‘wp-reset-editor-styles’, which calls both ‘common’ and ‘forms’.

    To follow any corrections that might be made to core, please follow Trac #53741.

    Hi @sabernhardt @austinginder

    Yes, we are aware of it and we have already fixed it on our development end. We are releasing this in few hours. I will make sure to let you know once the release is pushed up.

    Kind Regards.

    Hi @sabernhardt @austinginder

    We have fixed the above issue and have released a new version now.

    ?Can you please update our plugin and confirm whether the issue has been resolved on your end? (I suggest you to do it in a staging first before pushing it to live site).

    Looking forward to hear back from you.

    Kind Regards.

    Thread Starter Austin Ginder

    (@austinginder)

    Looks like the issue is resolve with the update. Thanks!

    Have exactly this issue, too, with Helpie FAQ 1.6.3 – can’t update to any higher version because then the complete FAQ page is totally messed up (header destroyed, only text, no accordeons or styles).

    So I’m stuck within this an with this unbelievable buggy plugin (many more problems) that could be so great.

    WP 5.8.2, Elementor 3.4.8, Elementor Pro 3.2.2

    Hi @yellowfellow333 ,

    The issue mentioned in this thread was already fixed and it was not due to FAQ V1.6.4. So I guess, the issue that you are facing has nothing to do with the issue mentioned in this thread.

    Regarding your issue, I verified it on our local and was not able to reproduce anything like that, nor any other customers has reported it.

    For us to reproduce your issue faster,

    1. Could you please reset all the settings in our FAQ settings and check this once again?
    2. Could you please temporarily deactivate all other plugins and switch to a WordPress default theme and test whether it is still broken?
    3.Try clearing your cache and cookie once and check whether the issue still remain.
    4. Could you please enable [WP DEBUG](https://codex.www.ads-software.com/WP_DEBUG#Usage) and check if you see any errors? If so, please use [Pastebin](https://pastebin.com/) to paste it and send it to us.
    5. Do you see any error messages in the [JavaScript error console](https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/) in your browser? If so, please use [Pastebin](https://pastebin.com/) to paste it and send it to us.
    6. If all of this does not help or fix the problem, please send us step-by-step on how we can reproduce the problem.

    You can also reach out to our support portal by creating a ticket at pauple.freshdesk.com .

    Kind Regards.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘WordPress 5.8 compatibility issue’ is closed to new replies.