It’s a process where you point your domain to the IP address of the host account itself with a certain record or else tell the domain about the nameservers it should use.

Then the normal is to tell WordPress about the new domain but there are a few installs where that’s not exactly necessary.

If for some reason your host can’t help you comeback here and update this thread with a little more info.

We’ll need to know who your host is and your domain name. From there we can usually help you further but your host can help you faster and is the authority on their service.

Don’t post any passwords or usernames as we can’t go into your site, or cPanel, we can’t do anything with the site and you don’t want anyone you don’t know having that info.