WordPress Account — Need Help Accessing Our Agency's Site

  • Resolved mbogan

    (@mbogan)


    11 years, 10 months ago

    Hey everyone!

    I work for a small non-profit, and we use wordpress to power our agency’s website. We used a volunteer web designer to create the site and he never shared the information for the master log-in with anyone. Unfortunately, he recently passed away and we need that access.

    He has me set up with a wordpress account where I can edit most of the pages (except the homepage), add new pages/posts, add media, etc. But, I can’t edit widgets, the homepage, update the wordpress version, or have add-ons.

    Can anyone help me with this? Is there any way to change my account to the master one? Thank you so much for any help you can provide.

    Our website is: https://thecenterforfamilies.com

    [sensitive information redacted]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Several possibilities it seems: https://codex.www.ads-software.com/Resetting_Your_Password

    If you have access to the mailbox of the admin account, you can use that to retrieve a new password. If not, you’ll have to have access to the mysql database and change it there (I guess you can even make your own account an admin in mysql).

    Using Phpmyadmin (or another MySQL management tool), first backup your database. Then navigate to your wp_usermeta table and locate the meta_key called “wp_capabilities” for your user_id. Change the meta-value for this record to:

    a:1:{s:13:"administrator";s:1:"1";}

    Thread Starter mbogan

    (@mbogan)

    Thank you both so much! This fixed my issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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