WordPress Admin User Missing Elements

  • Hello Community,

    My Admin User is now missing access to some Backend Admin elements. Examples are; ability to update plugins, core WordPress, add plugins.

    This is a recent issue with a site that has been in operation for several years.

    I created a new Admin User to see if this would have access – same issue.

    Can you help me trouble-shoot and fix?

    Sincerely,
    Greg

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thread Starter briz_dad

    (@briz_dad)

    I forgot to mention, I already turned off all plugins. The issue remained.

    I haven’t attempted the theme change yet:

    • concerned I will loose current theme settings/changes
    • i don’t want to break the live site

    I was hoping to avoid this – but I think a dev/test install needs to be created to continue…

Viewing 2 replies - 1 through 2 (of 2 total)
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