wordpress backend only complianz page

  • Resolved marketingsog

    (@marketingsog)


    1 month, 2 weeks ago

    Hi,

    I cannot go to any other URL in wp-backend, it just opens https://sog.de/wp-admin/admin.php?page=complianz#dashboard no matter which menu item I click on in the backend. I also cannot do any changes on fronted in divi because I get an error when saving. If I disable complianz premium plugin in my hosters dashboard/backend, everything is ok.

    Can you help me?

    Thanks

    • This topic was modified 1 month, 2 weeks ago by marketingsog.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message.

    We have verified that the reported site is related to a Premium Account on our website and writing questions or replying here on the WordPress forum may violate WordPress guidelines: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products
    For support and assistance of Premium users, you need to contact us via our ticketing system on our website, this way we’ll be able to analyze the situation and help you as soon as possible.

    Further details here:**PLEASE READ BEFORE YOU POST AN ISSUE**
    Thank you for your cooperation!

    Thread Starter marketingsog

    (@marketingsog)

    Oh ok thanks. But I tried it in complianz free as well and the error still exists. I don’t get an answer from premium support. Thanks

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks for your message,

    We’ll be back at you as soon as possible, it could be an issue we’ll need to check with the dev team.

    Same problem here in complianz free. Deactive complianz free and all are working again.

    Plugin Support leonardoiub

    (@leonardotamion)

    @mojojojomo thanks for your feedback.

    Please if you can open a ticket too, this way we’ll bring everything to the dev team.

    @leonardotamion

    What a rude first response to @marketingsog

    Tht’s not how you manage customer service. I also have the same issue with the free version. When will it be fixed ?

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    in order to analyze these kind of errors it’s better to open a ticket from our official support center through our website, this way we’ll be able to ask all the information needed to solve the issue without breaking WordPress guidelines.

    Thanks for the cooperation.

    Thread Starter marketingsog

    (@marketingsog)

    @lanxalot Yes it is no good support. I have premium support, but nothing really happened since Friday. The one solution to change the theme did not help… may I have to change to another consent tool with better support

    @marketingsog we will also be switching solutions for consent. I don’t like the new updates to the plugin. I am surpised you get bad support even with the premium version. If I find a good solution, I will post it for you here. All the best.

    Hi?@leonardotamion ?has there been an update on this issue? I am using the free version and still having the same problem mentioned above. I can see that this issue is apparently resolved so could you share the fix please? Thank you.

    • This reply was modified 1 month, 1 week ago by dmch94.
    Plugin Support leonardoiub

    (@leonardotamion)

    Hello @dmch94,

    thanks for your message.

    Unfortunately the issue has not been solved yet, could you please open a ticket from our official support section in our website? This way we’ll be able to ask you more info about it.

Viewing 11 replies - 1 through 11 (of 11 total)
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