WordPress Crashed

  • My website recently crashed, and I’m not sure why. Maybe the plugins failed? How do I fix this issue, I can’t even access the website to fix the problem!

    Some more info: I purchased the domain haileyjamiesonux.com through wordpress.com. Then placed it with Bluehost. I then cancelled that domain, but It’s still my primary domain in Bluehost. I do not have access to this domain anymore and am in the process of getting a new domain with Bluehost.

    • This topic was modified 2 years, 10 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • @jamihail Is there any error that shows up when you visit your domain?

    Also, if there is a “critical error” you should get an email to the admin email you used in WordPress which should have a recovery link along with more details of the error.

    Bluehost has pretty good support as well for WordPress and I’m sure they can restore a backup. It might be best to reach out to their support or give them a call if they accept support calls.

    My guess is perhaps one of your plugins (or theme) automatically updated and could have triggered an error of some kind.

    Without more details I don’t have any better guess than that.

    Thread Starter Hailey

    (@jamihail)

    Wordpress.com phone number doesn’t work. I don’t own the domain anymore so I can’t get their help on it.

    SI

    (@santanainniss)

    Hi Hailey,

    Happy to try and help get to the bottom of this.

    I just looked up the domain on Whois– it shows that is is still registered to WordPress.com (Automattic). https://who.is/whois/haileyjamiesonux.com <– see here.

    It sounds like you attempted to move the domain to Bluehost for hosting. Was this process completed/confirmed? For example, did you get logon info for your account?

    When you say

    I then cancelled that domain…

    do you mean you canceled the service with WordPress.com?

    With this extra info, I can share more next steps!

Viewing 3 replies - 1 through 3 (of 3 total)
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