WordPress crashing entire website

  • I’m using a WordPress blog on a subdomain hosted by HostSo.

    WordPress is crashing regularly whenever I try to work on tables or media. When it goes down, I can’t access the WordPress dashboard or the CPanel for any of my other domains on the same server. All of them will crash and not come back up for about 40 minutes. Typically, I’ll be able to get back in and work for about 5 minutes on the tables plug-in and add media, but then the same thing happens again and nothing will come back up for another 40 minutes.

    I contacted HostSo and they said everything was okay on the server end.

    I switched from using TablePress to Ninja Tables and cleared out all of the TablePress options I could find, but it’s still happening.

    In most cases, it happens when I’m uploading a new PNG or JPEG or when I’m trying to add a row of data to a table, save a table, or export a CSV file from a table. Those are the two features I use most, so I can’t say for sure that it won’t happen when I just add a post.

    I have the same version of WordPress and TablePress on another site, and they are working fine together, so I think the issue is something related to this one site.

    I’ve tried using Chrome and Safari on two different Macs, accessing the internet from two different service providers, and the same thing keeps happening, so it doesn’t appear to be an issue on my end.

    My table has a column with logos that link to external websites. My only guess is that I have some type of corrupt image in my media library that is also used in the table and maybe that is somehow causing the crashes when I work in either. But I have nothing to base that guess on.

    Any suggestions would be appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If the entire server crashes, you need access to server level logs. Only your host can provide those.

    Thread Starter shaharaperil

    (@shaharaperil)

    I’ve requested any server logs and/or errors. So far, I just keep getting responses that are on par with asking someone if they restarted and tried again. But I’ve reworded my request and submitted it again.

    But I can confirm that it’s not just Ninja Tables and the media library. After the site came back up, I was still logged into WordPress and all I did was click on Post View Stats and it crashed again, taking all 3 sites down with it. Both WordPress and Cpanel will likely be inaccessible for the next 45 minutes.

    • This reply was modified 6 years, 9 months ago by shaharaperil.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Disable *all* plugins and change the theme to twentysixteen. Does the problem still occur?

    Thread Starter shaharaperil

    (@shaharaperil)

    Thanks, Steve. I disabled plug-ins and switched themes and that did seem to stop the crashing. When I reverted back to the old theme and turned the plug-ins back on, it crashed after about 2 minutes. Now I just need to narrow down whether it’s the theme or a plug-in that’s causing the problem. My guess is that it’s something in the theme, so I’m going to find a new one and hope that fixes the problem permanently.

Viewing 4 replies - 1 through 4 (of 4 total)
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