WordPress Customizer page blank

Hi @scampanella,

As you already tried to deactivate all the plugins, and we currently have no users report the same, this could be related to a specific server. Not sure though. Can’t say anything before taking a look at it closer.

Would you mind open a ticket thru our Support Portal so we can take a closer look at the issue? You can mention this topic when you create a ticket, so you don’t need to re-explain the issue.

Kind regards,
Herman ??

Similar problem. Rollback works. Hope it helps others.

Hello @rsenriquez / @scampanella

There seems to be an edge case but we would need to check the issue in deep.

Please open a ticket and we are more than happy to take a closer look and help you out quickly.

Do mention the Support Topic in the ticket so that we are aware of the discussion.

Support URL > General / Pre-sale questions – https://wpastra.com/contact/

Looking forward to helping you out soon. ??

Same problem here. Any solution to this issue yet?
Thanks!

Hi @hilch,

Have you tried to disable the plugins and clear the cache? And also, do you have any errors in the browser console? If you do, please share it with us.

Let us know.

Kind regards,
Herman ??

Hi Herman,

Console lists “Uncaught ReferenceError: columns is not defined” in nav-menu.min.js:2:9271

Thanks

Hi @hilch,

Please try adding SubstituteMaxLineLength 10M in the .htacccess file and see if it fixes the issue.

Let us know how you go.

Kind regards,
Herman ??

Hi @bsfherman,

this throws a 500 server error, even if added in a condition:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thanks,
Hilch

Hi @hilch,

500 server error message is something that commonly is not related to the theme you are using. Try temporarily switch the theme to a default WordPress theme like Twenty Twenty-One and see whether or not you still get the 500 server error message.

If you are still not able to fix the issue, I would suggest you consider submitting a ticket thru our Support Portal so we can have a closer look.

Kind regards,
Herman ??

I’m also going through this same technical issue.
I switched to another theme and was able to access Customise.
My conclusion certainly, is that there is a conflict between updated Astra themes and the latest WordPress version.

Hoping this can be fixed asap

Hi @tonyadigwe,

What PHP version you are using? You can check it from Tools > Site Health. Are you using the latest version of the Astra theme? Currently, it’s v3.6.4.

If you are still having this issue, please consider reaching out to us thru our Support Portal so we can have a closer look to your site.

Kind regards,
Herman ??

The same problem on my website, after Astra update, with the same JS error:

Uncaught ReferenceError: columns is not defined
initToggles https://bike.org.by/wp-admin/js/nav-menu.min.js?ver=5.8:2
init https://bike.org.by/wp-admin/js/nav-menu.min.js?ver=5.8:2
<anonymous> https://bike.org.by/wp-admin/js/nav-menu.min.js?ver=5.8:2

Hi @vitaly-zdanevich,

Sorry for the delay.

Is the issue still happening on Astra v3.6.8, which is currently the latest version? If it is, you might consider reaching out to us thru our Support Portal. We reply faster there.

Kind regards,
Herman ??