WordPress error with v5.2

  • Hi there,

    I just received this email from WordPress. My site broke overnight – is it related?

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Advanced Ads.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4
    Current theme: Beaver Builder Child Theme (version 1.0)
    Current plugin: Advanced Ads (version 1.17.8)
    PHP version 7.3.16

    • This topic was modified 4 years, 7 months ago by James Huff. Reason: recovery mode link removed
    • This topic was modified 4 years, 7 months ago by James Huff.
    • This topic was modified 4 years, 7 months ago by eranbeard.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    You need to follow the steps you received in that email, including the recovery mode link, which you just posted in a public forum.

    If that link no longer works for you, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Hi eranbeard,

    I am the author of the Advanced Ads plugin.

    I occasionally receive support requests like yours. If there was just one email then this is normally related to an update process happening while a user visits your site. It could be a one-time thing and not happen again.

    If you received more information in the email, like a reference to the line of code, then please send it to me through our customer support with reference to this thread and I will take a look.

    Thanks,
    Thomas

Viewing 2 replies - 1 through 2 (of 2 total)
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