WordPress Integrity won’t load

The data is loaded via Ajax, you will need to inspect the HTTP request by yourself (because obviously I don’t have access to your website) and then check if there is any error in the console. With this information we can continue the investigation, usually when someone reports issues with Ajax requests, it’s a problem with the server itself more than the plugin, so rather than falling into a rabbit hole with this ticket that may lead to the same conclusion I will ask you to provide more information.

Marking as resolved for now, feel free to re-open when you have additional information.

Hi,

I get the following console error:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
/wp-admin/admin-ajax.php?page=sucuriscan

Thanks
Amanda

A “500 — Internal Server Error” is a very ambiguous and hard-to-track error.

Troubleshooting a 500 Error usually requires to have access to the server to make modifications in the code in order to find the origin of the problem, and I cannot ask you to provide administrative access to your website to do this as this would create liability.

Please disable the plugin for now, I will try to reproduce the issue and include a patch during the next update that hopefully will fix the problem. If you are willing to try the development version of the code (code that includes multiple bug fixes since the latest release) feel free to download a copy from here [1] I will mark this as resolved and move it into our internal issue tracker, my project manager will assign a priority to this case and notify me when I need to work on the fix.

[1] https://github.com/cixtor/sucuri-wordpress-plugin

If it helps, the error log says this:

mod_fcgid: stderr: PHP Fatal error: Uncaught exception 'RuntimeException' with message 'SplFileInfo::isFile(): open_basedir restriction in effect. File(/var/www/xxxx/xxxx/xxxx/web/..) is not within the allowed path(s)

There are some other errors too but this looked significant?

• This reply was modified 7 years ago by caordawebsol.

Ah okay! There is an unhandled exception during the file system scan.

I already worked on this case, the fix is already in our development repository [1], but I cannot release a new version of the plugin before the QA testing is finished, my co-workers are still reviewing the changes, not only for this bug but also for other things that we decided to modify since the last version.

Feel free to install the development version of the plugin for now [2].

[1] https://github.com/cixtor/sucuri-wordpress-plugin/commit/2795c7e
[2] https://github.com/cixtor/sucuri-wordpress-plugin