WordPress media editor does not work

  • I am facing a problem with WordPress’s built-in image editor. When I click on the “Edit Image” button on any media file, it opens the attachment details edit options but the image does not show up.

    And the Crop, Undo and Redo buttons are grayed out. I need this tool because I have to crop my photos very often.

    Here is what I have already tried:

    Created a staging site on the same server
    Deactivated All plugins (did not work)
    Changed the theme back to 2021 with all plugins deactivated (did not work)
    Reinstalled WordPress from the updates page (did not work)

    This leads me to believe that it is happening because of the hosting server? But the same server also has another WordPress site and that site DOESN’T have this problem.

    I am using Vultr VPS managed by Cloudways.com, PHP 7.4 with MariaDB 10.1 and I don’t see any errors in the Browser Console.

    Anything I am missing? I would really appreciate any help.

    Thanks

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  • Based on what I’m seeing from your notes I would contact your Host because it must be something specific to that particular hosting company perhaps? I know that’s not super helpful but you’re deathly on the right track and they should be able to provide some information.

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