WordPress media library loads full-sized images from Cloudinary

  • Resolved spaceninja

    (@spaceninja)


    3 years, 3 months ago

    Screenshot showing the issue: https://imgur.com/a/PuLzvOD

    When I turn on the Cloudinary plugin and browse the WordPress media library, the images are served from Cloudinary, but rather than displaying thumbnails, each image is loading the full-size asset from Cloudinary. My client’s media library is mostly 3000+ pixel width images, which means the media library loads very slowly.

    Is there a way to get the media library to display thumbnails?

    • This topic was modified 3 years, 3 months ago by spaceninja.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @aleksandarcloudinary

    >> CLI Access <<

    I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://www.ads-software.com/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Plugin Support Aleksandar@Cloudinary

    (@aleksandarcloudinary)

    Thanks for the details, @sterndata. If needed, feel free to edit out the reply.

    @spaceninja – Could you please create a ticket with us via – https://support.cloudinary.com/hc/en-us/requests/new

    Thread Starter spaceninja

    (@spaceninja)

    Okay, I filed a ticket with the information here, plus the system report and screenshots you asked for.

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @spaceninja,

    Thanks for opening the ticket.

    I can confirm we received it and we are currently checking this issue internally.

    While we continue the conversation over the ticket, I’ll keep this thread open until the issue is resolved.

    Best,
    Loic

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘WordPress media library loads full-sized images from Cloudinary’ is closed to new replies.