WordPress MU / No stats

  • Resolved lesscro

    (@lesscro)


    5 years, 5 months ago

    Hi,

    we manage install on one WordPress MU to check comparison with WP Statistics.
    Actually, over 153 domains on this server, Slim stats doesn’t collect any data.

    Various activities with domains with G-Ads and we know these domains receive traffic. Server tools report too but it’s not for final user, he need basic widget to see. Less data, less stress.

    Any advise on configuration ? Or we miss something ?
    We buy and use SLim stats multisite extension.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi @lesscro

    sorry to hear you’re having issues with your multisite install. Assuming that you already have the latest version of both Slimstat and the multisite add-on, I would recommend checking your web server error log for any clues related to Slimstat. There are various reasons why things might not work as expected: your PHP version, is access to wp-admin-ajax.php unrestricted, do you have a caching plugin preventing Slimstat from appending the tracker to the source code, is there a conflict with another plugin? Again, let’s start from the error log and see what you can find there. Also, could you share the URL of this multisite install so that I can run some tests on my end?

    Thanks,
    Jason

    Thread Starter lesscro

    (@lesscro)

    Hi @coolmann

    Slimstat lastest build
    Multisite addon lastest build
    Wordpress lastest build
    Caching plugin is working / WP ROcket lastest build

    ? https://mudomain/wp-admin/admin-ajax.php
    retunr 0 – the server responded with a status of 400 (Bad Request)
    Then 0 without command is normal

    ? We use Itheme Security and maybe it’s correct to
    disable the Filter Suspicious Query Strings in the URL
    System Tweaks section on the Settings page”.

    I will ask team who manage Server to send me some log about this.

    I will send you some news when i find more infos.

    Thx for your time.

    Regards

    Plugin Author Jason Crouse

    (@coolmann)

    Sure, keep me posted.

    Thread Starter lesscro

    (@lesscro)

    Hello @coolmann ,

    IThemes Security was the trouble with query strings filer. No Everything work like it need to be.

    Then Next time, U have another profile configuration for support.

    Thx for your time and Have a wonderful day.

    lesscro

    Best Regards

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @lesscro

    would you mind elaborating on what the specific conflict was and how you addressed it? This would definitely be beneficial to other users encountering the same problem.

    Thank you,
    Jason

    Thread Starter lesscro

    (@lesscro)

    @coolmann

    Environnement :
    Wordpress 5.2.3
    Sturcture Multisite
    Security assumed by Ithemes Security Suite
    Statistics SlimStat with MU plugin addon

    Reason of Conflict
    Ithemes Security purpose a wide system of feature to protect your WordPress.
    One of these feature is :
    `Filter Suspicious Query Strings in the URL

    Slimstat use request ajax with parameter to retrieve information of visitors.
    This feature was considerd suspicious by Ithemes Security and block all stats.

    Disable this option, give ability to SlimStat to make his Job.
    Anyway if you can find a solution to bypass this method, it can be nice.

    As i say on another WP MU we use WP Statistics, this plugin is doesn’t block by Ithemes Security. Anyway This plugin use more memory than SlimStats… Then…

    Best regards

    Plugin Author Jason Crouse

    (@coolmann)

    Great, thank you so much! I’ll add this information to our knowledge base.

    Jason

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘WordPress MU / No stats’ is closed to new replies.