• Resolved edqaras

    (@edqaras)


    Hi, I have a wordpress multisite e-store and I have a problem with VAT (taxes) configuration, The multisite contains 6 sites – nopedals.eu, nopedals.lt, nopedals.de, nopedals.sk, nopedals.cz and etc. The main site is nopedals.eu, on this site VAT configuration is ok, but on others it doesn’t work, I made the same taxes configuration on other sites, but taxes calculation doesn’t appear on product page, on card, checkout and order. Please help.

    https://ibb.co/pvXHg1s
    https://ibb.co/gMd68wr
    https://ibb.co/9ZN64Ws

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    HI there!

    Just to confirm, you are setting up your taxes individually on each of your individual sites within the multi-site, correct?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter edqaras

    (@edqaras)

    Yes, you are correct.

    report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://nopedals.lt
    Site address (URL): https://nopedals.lt
    WC Version: 5.3.1
    REST API Version: ? 5.3.1
    WC Blocks Version: ? 4.9.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.2.6
    Log Directory Writable: ?
    WP Version: ? 5.6.5 - There is a newer version of WordPress available (5.8.1)
    WP Multisite: ?
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: lt_LT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.11
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
    Max Upload Size: 1 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.3.1
    WC Database Prefix: wp_12_
    Total Database Size: 65.27MB
    Database Data Size: 53.09MB
    Database Index Size: 12.18MB
    wp_12_woocommerce_sessions: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
    wp_12_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_12_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_12_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_12_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.92MB + Engine InnoDB
    wp_12_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_12_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sitemeta: Data: 0.34MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
    wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1641
    blocks: 2
    custom_css: 1
    customize_changeset: 1
    nav_menu_item: 17
    oembed_cache: 1
    page: 15
    post: 4
    product: 283
    product_variation: 215
    revision: 262
    shop_coupon: 26
    shop_order: 878
    shop_order_refund: 4
    wcpf_item: 4
    wcpf_project: 1
    wpforms: 1
    yith_wcan_preset: 1
    yith-pos-receipt: 1
    yith-pos-register: 1
    yith-pos-store: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?
    
    ### Active Plugins (34) ###
    
    Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
    Facebook for WooCommerce: by Facebook – 2.5.1
    Facebook for WordPress: by Facebook – 3.0.5
    Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 2.5.8
    Luminor E-commerce Gateway: by Luminor – 1.1.2
    WooCommerce Shipping - DPD baltic: by DPD – 1.2.5
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.38
    WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
    WooCommerce PDF Invoice: by RightPress – 3.2.1
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.1.2
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO Premium: by Team Yoast – 15.7
    WP All Export Pro: by Soflyy – 1.6.2
    WP All Import Pro: by Soflyy – 4.6.3
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5
    WPForms Lite: by WPForms – 1.6.7
    Yoast SEO: WooCommerce: by Team Yoast – 13.9
    YITH Point of Sale for WooCommerce: by YITH – 1.0.7
    YITH WooCommerce Barcodes Premium: by YITH – 2.0.10
    YITH WooCommerce Wishlist: by YITH – 3.0.22
    WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
    Really Simple SSL: by Really Simple Plugins – 4.0.15
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.9
    
    All-in-One WP Migration: by ServMask – 7.20
    All-in-One WP Migration Multisite Extension: by ServMask – 4.0
    WooCommerce: by Automattic – 5.3.1 (update to version 5.7.1 is available)
    YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.0.1
    LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
    Perfmatters: by forgemedia – 1.6.6
    WP Mail SMTP: by WPForms – 2.8.0
    MultilingualPress: by Inpsyde GmbH – 3.7.1
    WooCommerce Shipping - DPD baltic: by DPD – 1.2.5
    Central Stock for WooCommerce: by Inpsyde GmbH – 2.0.0
    Cloudflare: by Cloudflare
    Inc. – 4.5.1
    
    ### Inactive Plugins (21) ###
    
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.39
    Flexible Shipping: by WP Desk – 4.6.0
    Google Ads & Marketing by Kliken: by Kliken – 1.0.7
    GoPay Payments Gateway for WooCommerce: by WebLight Studio – 1.0.6
    iThemes Security: by iThemes – 7.9.1
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
    Nextend Social Login: by Nextendweb – 3.0.20
    Nextend Social Login Pro Addon: by Nextendweb – 3.0.20
    Omniva shipping: by Omniva – 1.7.2
    PayU Payment Gateway: by PayU SA – 2.0.9
    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    Query Monitor: by John Blackbourn – 3.7.1
    Redirection: by John Godley – 5.1.1
    Shipping with Venipak for WooCommerce: by ShopUp – 1.13.2
    WooCommerce Estimated Shipping Date Per Product: by Magerips – 3.4
    WooCommerce Gateway - kevin.: by kevin. – 2.1.3
    WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
    WooCommerce InPost: by WP Desk – 3.16.0
    WooCommerce PayPal Payments: by WooCommerce – 1.3.2 (update to version 1.6.0 is available)
    WooCommerce Przelewy24 Payment Gateway: by DialCom24 Sp. z o.o. – 1.0.4
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.26
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    yith_pos (yith_pos)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /parduotuve/
    Cart: #5 - /krepselis/
    Checkout: #6 - /apmokejimas/
    My account: #7 - /paskyra/
    Terms and conditions: #239 - /paslaugu-teikimo-saygos/
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.13.1
    Author URL: https://www.uxthemes.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
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    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 603
    Oldest: 2021-09-01 07:07:27 +0000
    Newest: 2021-10-01 12:38:04 +0000
    
    Pending: 5
    Oldest: 2021-10-01 12:53:40 +0000
    Newest: 2021-10-06 12:02:22 +0000
    
    ### Status report information ###
    
    Generated at: 2021-10-01 12:39:05 +00:00
    
    Thread Starter edqaras

    (@edqaras)

    Hi, do you have any news ?

    Thread Starter edqaras

    (@edqaras)

    Hello, do you have any news ? Almost a week passed

    Plugin Support tijosh

    (@tijosh)

    Hi @edqaras,

    Sorry for the delayed response here. I took a look at the site nopedals.lt and was able to see no tax at checkout: https://d.pr/i/JCz3EX

    When I tested with the same WooCommerce settings on my own site, I’m able to get tax to appear:

    https://d.pr/i/NCjbyU
    https://d.pr/i/NmuL7f

    As next steps, I’d recommend the following:

    1. Update WooCommerce and WordPress to their latest versions
    2. Test for a plugin or theme conflict by deactivating all plugins on nopedals.lt, along with activating a default theme like Storefront. We have a guide on testing for conflicts here.

    Please then send a screenshot of the entire checkout page, including the shipping address you’re testing with. If there’s still no tax showing even with all other plugins/themes deactivated, we’ll have some next steps to suggest.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi @edqaras,

    It’s been a while since we last heard from you, so I’m marking this thread as resolved. Hopefully, you’ve been able to resolve this. If not, we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘WordPress multisite taxes don’t work’ is closed to new replies.