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Resolved insaid
(@insaid)

2 years, 2 months ago

Hello Team,

Since the last WordPress and WooCommerce update, the My-account template in the WooCommerce not storing the session, earlier before the update it was storing the session in my account itself but now Session is not being stored.

Team, please look into it and let us know how we can resolve this issue ASAP. Please let me know if you want any other information from our side. We have tried by deactivating the plugins, but this solution also did not work.

Thank you.
Regards,
INSAID

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Juan G. (woo-hc)

(@judagutor)

2 years, 2 months ago

Hi INSAID!

Thank you for reaching out.

As a first step, to know more about your setup and further check into this, kindly provide us the following:

Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.
Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Thread Starter

insaid

(@insaid)

2 years, 2 months ago

Hello team,

Sharing the system status and error log report below:

System Status:


### WordPress Environment ###

WordPress address (URL): https://www.insaid.co
Site address (URL): https://www.insaid.co
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.85.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 8.0.30
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 1772.93MB
Database Data Size: 1625.48MB
Database Index Size: 147.45MB
wp_woocommerce_sessions: Data: 0.87MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 2.19MB + Index: 0.94MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.81MB + Index: 1.09MB + Engine MyISAM
wp_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_download_stats: Data: 2.21MB + Index: 0.47MB + Engine MyISAM
wp_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_apexnb_subscriber: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bv_activities_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_crawler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_crawler_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_results: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_oauth_access_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_oauth_authorization_codes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_jwt: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_public_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_refresh_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_scopes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.76MB + Index: 0.93MB + Engine MyISAM
wp_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_po_plugins: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_postmeta: Data: 128.28MB + Index: 1.90MB + Engine MyISAM
wp_posts: Data: 6.63MB + Index: 1.71MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wp_tm_tasks: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 28.73MB + Index: 16.47MB + Engine MyISAM
wp_users: Data: 2.57MB + Index: 2.78MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.17MB + Index: 0.12MB + Engine MyISAM
wp_wfBlocks7: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_wfConfig: Data: 3.80MB + Index: 0.02MB + Engine MyISAM
wp_wfCrawlers: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 298.11MB + Index: 30.14MB + Engine MyISAM
wp_wfHits: Data: 49.83MB + Index: 0.22MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfIssues: Data: 0.61MB + Index: 0.06MB + Engine MyISAM
wp_wfKnownFileList: Data: 224.23MB + Index: 9.56MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.83MB + Index: 0.16MB + Engine MyISAM
wp_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfStatus: Data: 1.80MB + Index: 0.73MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wow_fbtnp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_options: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_wpml_mails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wpstg0_actionscheduler_actions: Data: 1.95MB + Index: 0.75MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 1.36MB + Index: 1.27MB + Engine MyISAM
wpstg0_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ahm_download_stats: Data: 2.14MB + Index: 0.46MB + Engine MyISAM
wpstg0_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_apexnb_subscriber: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_bv_activities_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_crawler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_crawler_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mlw_results: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wpstg0_oauth_access_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_oauth_authorization_codes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_jwt: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_public_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_refresh_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_oauth_scopes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_options: Data: 4.20MB + Index: 0.61MB + Engine MyISAM
wpstg0_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_po_plugins: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_postmeta: Data: 121.42MB + Index: 1.88MB + Engine MyISAM
wpstg0_posts: Data: 5.55MB + Index: 1.38MB + Engine MyISAM
wpstg0_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wpstg0_tm_taskmeta: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wpstg0_tm_tasks: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_usermeta: Data: 28.61MB + Index: 17.04MB + Engine MyISAM
wpstg0_users: Data: 2.52MB + Index: 2.20MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfBlockedIPLog: Data: 0.15MB + Index: 0.10MB + Engine MyISAM
wpstg0_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfConfig: Data: 0.56MB + Index: 0.02MB + Engine MyISAM
wpstg0_wfCrawlers: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfFileMods: Data: 168.14MB + Index: 28.91MB + Engine MyISAM
wpstg0_wfHits: Data: 0.58MB + Index: 0.09MB + Engine MyISAM
wpstg0_wfHoover: Data: 98.43MB + Index: 12.91MB + Engine MyISAM
wpstg0_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfKnownFileList: Data: 98.01MB + Index: 9.18MB + Engine MyISAM
wpstg0_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfLogins: Data: 0.37MB + Index: 0.08MB + Engine MyISAM
wpstg0_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfPendingIssues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfStatus: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wpstg0_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_sessions: Data: 0.62MB + Index: 0.02MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wow_fbtnp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfront_ure_options: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wpmailsmtp_debug_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpml_mails: Data: 327.60MB + Index: 1.09MB + Engine MyISAM
wpstg0_wpsynchro_file_population_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpsynchro_sync_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.06MB + Index: 0.06MB + Engine MyISAM

### Post Type Counts ###

attachment: 2174
client: 3
custom_css: 1
customize_changeset: 44
leadpages_post: 1
leadsquared_cf7_logs: 11061
ml-slide: 4
ml-slider: 1
mts_notification_bar: 1
nav_menu_item: 39
offer: 3
page: 125
portfolio: 1
post: 4
product: 9
pys_fb_event: 1
qsm_quiz: 1
revision: 516
shop_coupon: 1
shop_subscription: 20
slide: 6
template: 1
testimonial: 2
wbcr-snippets: 11
wo_client: 1
wp_global_styles: 1
wp_quiz: 3
wpcf7_contact_form: 35
wpdmpro: 419
wphash_ntf_bar: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

SB Welcome Email Editor: by Sean Barton – 4.9.2
ActiveCampaign: by ActiveCampaign – 8.1.10
Multi Step for Contact Form 7 (Lite): by NinjaTeam – 2.6.9
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Country & Phone Field Contact Form 7: by Narinder Singh Bisht – 2.2.3
Disable User Login: by Saint Systems – 1.3.2
Download Manager: by W3 Eden – 3.1.05
Duplicate Page: by mndpsingh287 – 4.4.9
Font Awesome: by Font Awesome – 4.2.0
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
HandL UTM Grabber: by Haktan Suren – 2.7.23
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.4.6

Invisible reCaptcha: by Mihai Chelaru – 1.2.3
JSON API User: by Ali Qureshi – 3.9.0
JSON API: by Dan Phiffer – 1.1.1
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
Leadpages Connector: by Leadpages – 2.3.13
LeadSquared Suite: by LeadSquared
Inc – 0.7.4

Max Mega Menu - Pro Addon: by megamenu.com – 2.2.6
Max Mega Menu: by megamenu.com – 2.9.8
MetaSlider: by MetaSlider – 3.23.5
Nav Menu Roles: by Kathy Darling – 2.1.0
Phoenix Media Rename: by crossi72 – 3.8.7
PixelYourSite: by PixelYourSite – 9.2.0
Fixed Widget: by Thomas Maier
Max Bond – 6.1.0

Share This Image: by ILLID – 1.72
Simple System Status: by Leo Gopal – 2.1.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Mobile Detect: by Pothi Kalimuthu – 1.3.0
WooCommerce Login Popup and Shortcodes: by Phpbits Creative Studio – 1.0.2
WooCommerce: by Automattic – 6.8.2
Wordfence Security: by Wordfence – 7.6.1
Yoast SEO Premium: by Team Yoast – 7.6.1
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.5.2
WP Notification Bars: by MyThemeShop – 1.0.5
WP Rocket: by WP Media – 3.11.5
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.9.18

WPDM - Archive Page: by WordPress Download Manager – 3.0.3
WPDM - Extended Short-codes: by Shaon – 2.8.6
WPDM - PDF Viewer: by WordPress Download Manager – 1.3.0
WPFront User Role Editor: by Syam Mohan – 3.2.1.11184
Zendesk Support for WordPress: by Zendesk – 1.8.4

### Inactive Plugins (9) ###

Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.5
W3 Total Cache: by BoldGrid – 2.2.4
Welcome Email Editor: by David Vongries – 5.0.4
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Mega Menu: by Themeum – 1.4.2
WP Notification Bars: by MyThemeShop – 1.0.12
WP OAuth Server - CE: by WP OAuth Server – 4.2.0
WP Rollback: by GiveWP.com – 1.7.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.7.2
installatron_hide_status_test.php: by  –
WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #1925 - /shop/
Cart: ? Page visibility should be public
Checkout: #1927 - /checkout/
My account: #1928 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Betheme
Version: 26.3
Author URL: https://muffingroup.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-13 10:32:18 +05:30
Options: ?
Notes: 93
Onboarding: completed

### Action Scheduler ###

Complete: 8,124
Oldest: 2022-08-26 12:08:15 +0530
Newest: 2022-09-13 10:12:32 +0530

Pending: 1
Oldest: 2022-09-13 13:20:26 +0530
Newest: 2022-09-13 13:20:26 +0530

### Status report information ###

Generated at: 2022-09-13 10:12:42 +05:30

System Status Log:

2022-08-13T05:28:07+00:00 CRITICAL Uncaught PDOException: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'webinar_id' at row 1 in /home/nyu323ec8k68/public_html/dash/functions/vinayak_data.php:811
Stack trace:
#0 /home/nyu323ec8k68/public_html/dash/functions/vinayak_data.php(811): PDOStatement->execute(Array)
#1 {main}
  thrown in /home/nyu323ec8k68/public_html/dash/functions/vinayak_data.php on line 811

2022-08-13T18:30:03+00:00 CRITICAL Uncaught PDOException: SQLSTATE[22007]: Invalid datetime format: 1292 Incorrect date value: '' for column 'next_due_date' at row 1 in /home/nyu323ec8k68/public_html/dash/cron/arrear_update.php:110
Stack trace:
#0 /home/nyu323ec8k68/public_html/dash/cron/arrear_update.php(110): PDOStatement->execute(Array)
#1 {main}
  thrown in /home/nyu323ec8k68/public_html/dash/cron/arrear_update.php on line 110

Team please let me know if you need any additional information from our side. Please provide the solution ASAP.

Thank you
Regards,
INSAID

xue28 (woo-hc)

(@xue28)

2 years, 2 months ago

Hi @insaid

Thanks for sending the System Status Report and the error logs as well.

This kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?

https://woocommerce.com/document/how-to-test-for-conflicts/

Thread Starter

insaid

(@insaid)

2 years, 2 months ago

Hello Team,

We have performed the full conflict test and we didn’t get the problem in plugin and theme. We have setup the local environment of live site. In the local environment session is storing but in live it’s not. Can you please tell why this issue is happing and how we can fix this issue.

We request you to please look into this issue ASAP. it’s creating the more bad impact on our users.

Thank you.
Regards,
INSAID

xue28 (woo-hc)

(@xue28)

2 years, 2 months ago

Hi @insaid

I understand that after performing the full conflict test, the error still persists.

If you have any codes enabled on your site, please try to deactivate them.

WC Version: 6.8.2
WC Database Version: 6.8.2

Then, please update to the latest version of WooCommerce core and database and see if this resolves the issue?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WordPress Myaccount not storing the session on the page change’ is closed to new replies.