WordPress not running after restore

  • Resolved peterdeleng

    (@peterdeleng)


    8 years ago

    I get the famous Error establishing a database connection error after restore.

    On the backend I get One or more database tables are unavailable. The database may need to be repaired.

    I repaired the database with allow repair option and get back every thing is ok

    Verified that I can connect to MySQL server username etc but no luck until now.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello @peterdeleng,

    Could you please open a support ticket and send me your restoration log file: https://backup-guard.com/products/backup-wordpress/support?

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter peterdeleng

    (@peterdeleng)

    @backupguard Hi Lisa,

    I think I opened the ticket but as you do not get an E-mail confirmation nor a ticket number I am not sure if it was succesfull or not. Also I have no way of following the ticket status which is quite frustrating when you have a not working website with webshop. Please update me if the ticket was opened and the ticketnumber so I can follow the progress.

    Peter

    Plugin Author JetBackup

    (@backupguard)

    I’m really sorry, but you didn’t receive our replies!
    Is this your email address: [email protected]? Seems it’s not a valid email address. Could you please open a new ticket using another email?

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter peterdeleng

    (@peterdeleng)

    No Lisa @backupguard. My E-mail address is [email protected]

    Thread Starter peterdeleng

    (@peterdeleng)

    I have the impression that your ticketing system is not working correct at the moment. I did already tried 2 or 3 different E-mail adresses and never get anything from the ticket system Lisa @backupguard

    Plugin Author JetBackup

    (@backupguard)

    I just opened a ticket for [email protected]. Did you receive it?

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter peterdeleng

    (@peterdeleng)

    Yes Lisa @backupguard. I received those. I am going to read and hope there is a solution to my problem.

    Thanks so far

    Thread Starter peterdeleng

    (@peterdeleng)

    Thanks Lisa for the great support @backupguard

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘WordPress not running after restore’ is closed to new replies.