WordPress not sending emails when user posts comment

  • I’m restoring WordPress after a hacker trashed my old site. I’ve got it mostly set up and working again, but for some reason I am no longer getting email notifications whenever a user posts in the Discussion thread. I’ve installed ‘Configure SMTP’ and used it to send me a test email (which I received). I’ve also put my home email address in the admins’ ‘Settings/Email Address’ field. However, WP is not sending me emails related to user posting activities.

    Am I missing something?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    Have you read this warning at the top of the page of that plugin which reads?

    This plugin hasn’t been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

    It’s possible this plugin is not compatible with WP.

    • This reply was modified 8 years, 5 months ago by t-p.
    Thread Starter blackears

    (@blackears)

    I’ve also tried SMTP mailer and a few other SMTP plugins. I’m still not receiving any email.

    • This reply was modified 8 years, 5 months ago by blackears.
    Moderator t-p

    (@t-p)

    – Also, ask your hosting provider what’s going on (e.g., if any of their SMTP filtering rules have changed recently; If for some reason your notification emails have been simply queued. etc.)
    – Also ask them if you need to setup SMTP. If you do, then you can use a plugin for it, for example: https://www.ads-software.com/plugins/postman-smtp/

    Thread Starter blackears

    (@blackears)

    Well, the test emails are coming through fine and I had no problems receiving any notifications before I had to reinstall WordPress. I’m also using the same configuration I’ve used before to contact my SMTP server.

    I think this is more an issue of WP for some reason not sending the emails in the first place. Maybe I have to enable that somewhere?

    • This reply was modified 8 years, 5 months ago by blackears.
    Moderator t-p

    (@t-p)

    If you have attempted ALL troubleshooting steps suggested above, and they did not help, them try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

Viewing 5 replies - 1 through 5 (of 5 total)
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