WordPress novice – changing file permissions

  • Resolved kingjohn101

    (@kingjohn101)


    8 years, 5 months ago

    Hi there, As I’ve mentioned I am a complete wordpress novice so apologies if I am asking stupid questions!

    I am having problems with uploading media and updating plugins. For media I get either the message ‘Is its parent directory writable by the server?’ or simply

    ‘“Paper_Crown_Hat_2.jpg” has failed to upload. The uploaded file could not be moved to wp-content/uploads.’

    When trying to update plugins it says ‘An error occurred while updating Akismet: Could not create directory.’

    After looking at other forums for each thing individually it keeps saying change file permissions to 777, but I couldn’t see a way to do this- I then saw that I needed to have a FTP client to do this so I downloaded filezilla but am having trouble with how to work it- I don’t know what host/username/password to enter, on other posts it says I should have been ‘given one’- is this simply the domain name for my wordpress website, my username for the website, and my password for the website?

    So sorry if this makes no sense/ is the most ignorant post ever, I’m just coming in blind to an old website with EXTREMELY limited wordpress experience and have no information but the login details.

    Any help much appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)

  • I then saw that I needed to have a FTP client to do this so I downloaded filezilla but am having trouble with how to work it

    You need to contact your hosts to obtain your FTP access details. That’s not something we can really help you with here.

    Thread Starter kingjohn101

    (@kingjohn101)

    Thank you Esmi- This may be a stupid question but how to I find out who my host is? Like I said, I didn’t set this website up and have been given zero information regarding it

    Who set the site up for you? Who are you paying to host your site (either via monthly or annual payments)?

    Thread Starter kingjohn101

    (@kingjohn101)

    I’ve just asked my manager and it is united hosting- As hosts will they be able to sort out this issue for me? I will email them now. Thank you for your help and sorry if my questions were tedious/ not asked in the correct place!

    They should be able to sort out the permissions issue for you, yes. At the very least, they can provide you with your FTP connection details.

    Thread Starter kingjohn101

    (@kingjohn101)

    Thanks so much for your help Esmi. Have a good day!

    No problem. Feel free to post a new topic if you have any further problems. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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