WordPress password

  • Hello,

    My company had a wordpress site made in 2018 and the colleague who takes care of it no longer works with us. We had our username and password from him but it doesn’t work. We want to reset our password but we can’t get an e-mail. It says
    “ERROR: E-mail could not be sent. Your site may not be properly configured to send e-mail. Get support to reset your password.”

    Note: I have access to hosting panel and ftp.

    Please I would be very happy if you can help me.

    Best,

    • This topic was modified 4 years, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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  • Moderator Yui

    (@fierevere)

    永子

    Resetting Your Password


    here are several ways you can reset your password using your hosting access to
    FTP/MySQL

    Thread Starter sayramata

    (@sayramata)

    Thank you for your response, The problem is that;

    I am connecting in the ftp or hosting panel files, and under public_html/wp-contentt(it is with two “t”) it has uploads, themes, etc. When I make a change in these documents these changes are not indicated on the site. For example; We have a catalog in the site. I have found the catalog file .pdf in the ftp and changed it but it is still the previous one on the site. The previous one does not even exist in the ftp or hosting panel documents. I think because of the same issue, when I made the steps you provided for the ftp password change, nothing happens.

    I have inserted the code below in the functions.php nothing happens. Still, I am getting wrong password error.
    wp_set_password( ‘password’, 1 );

    • This reply was modified 4 years, 10 months ago by sayramata.
    • This reply was modified 4 years, 10 months ago by sayramata.
    • This reply was modified 4 years, 10 months ago by sayramata.

    The 1 in that set_password function is the user ID number, so if you don’t know which user account is #1 according to WordPress, then that won’t be very helpful. You can edit the password of accounts in phpMyAdmin if you have access to that. There are YouTube tutorials on how to do that.

Viewing 3 replies - 1 through 3 (of 3 total)
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