WordPress site crashed after plugin and url change

  • Resolved Raptorial

    (@raptorial)


    10 years, 6 months ago

    Hi All,

    I have soem knowledge of HTML, CSS and PHP but I have a problem that goes beyond my knowledge or I fail to see the issue.

    I had a site running: https://www.blanksmablanksma.com (it should shorten automatically to show without www.).
    The whole website stopped working after I loogged off and returned 3 days later. What I did that caused this, I don’t know because it was working at the moment of logging off.

    No page is reachable except the subinstallations for customers:
    https://www.blanksmablanksma.com/sites/makkum
    https://www.blanksmablanksma.com/sites/ruimteschepper
    (These should not shorten to be without www.)

    The things I changed during my last visit:
    1. Added info/meta data to a few pages using the yoost SEO
    2. Make the page display https://blanksmablanksma.com instead of https://www.blanksmablanksma.com (did this by changing the web url in settings –> general (just deleted the www.) for both WordPress-address and site address.
    3. Added the plugin Total Cache, which did not function properly due to safemode and writing issues (found that out after crash)

    What I did after crash:
    1. Removed Total Cache folders in plugin and content folder.
    2. Removed total cache references in .htaccess and wp-config.php files.
    3. Renamed plugin folder to plugin-old and made an empty plugin folder.
    4. Tried changing the theme folder to make it go back to default theme, but this did not resolve anything so the folders have their original names again.

    The subsites work, if I go to https://www.blanksmablanksma.com/ it does shorten to blanksmablanksma.com/. When I go to https://www.blanksmablanksma.com/wp-admin it redirects me to the https://blanksmablanksma/wp-login.php?redirect_to=http%3A%2F%2Fwww.blanksmablanksma.com%2Fwp-admin%2F&reauth=1
    This is something that makes me think the error is in the way i changed the web adress. the redirects contain www. is this a problem?
    In the past it would do exectly the same but with www. infront it did work.

    But it could also be Total Cache…

    Anyway no page works and only https://www.blanksmablanksma.com/wp-admin redirects me to something all the other pages (inlcuding the same without www.) don’t do anything.

    I am out of options, maybe the answer is easy, but I don’t see it.

    Any help would be great!

    Br,

    Jorrit

Viewing 2 replies - 1 through 2 (of 2 total)

  • https://codex.www.ads-software.com/Editing_wp-config.php#WordPress_address_.28URL.29

    Edit your wp-config.php file (using an ftp client or a webhost file manager) and add these two lines:

    define( 'WP_SITEURL', 'https://blanksmablanksma.com' );
define( 'WP_HOME', 'https://blanksmablanksma.com' );

    That should then let you login.

    Go to Settings > General and make sure both lines are exactly the same
    https://blanksmablanksma.com
    would be ideal.
    Update that page

    Then edit wp-config.php and remove those two added lines.

    Does that work?

    Thread Starter Raptorial

    (@raptorial)

    Ok it did not work, but thank you for your input.

    I managed to resolved it anyway.

    It appeared to be my host. They changed the domain of my e-mail from their internal server to my Office365 server the same days. They changed the DNS records for all blanksmablanksma.com assuming I would use https://www..

    So it could be solved by making my website https://www., but in this case they added the info to the DNS records and everything is up and running again.

    Took me a few days of needless work, but still I am happy it works.

Viewing 2 replies - 1 through 2 (of 2 total)
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