wordpress site occurred into a fatal error

  • Warning: require(/home/gptradin/public_html/wp-content/themes/ecommerce-plusincludes/custom-header.php): failed to open stream: No such file or directory in /home/gptradin/public_html/wp-content/themes/techno/functions.php on line 78

    Fatal error: require(): Failed opening required ‘/home/gptradin/public_html/wp-content/themes/ecommerce-plusincludes/custom-header.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home/gptradin/public_html/wp-content/themes/techno/functions.php on line 78

    I can’t see my website can you help me?

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Your ecommerce-plusincludes theme seems to be the error. This theme could not be found in the www.ads-software.com/themes/ directory, as far as I can see.

    If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums..

    If you need immediate access to admin area, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename or delete the directory of your currently active theme. That will force your site to use the default theme (Twenty Twenty-one, etc.).

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