WordPress Stats plugin graph stopped working

After upgrade to 3.02, I also find that Site Stats stop showing graphs. It gives the following error in graph box:
index.php?page=stats&noheader=true&chart=stats-data&blog=8595249&page=stats&unit=1&width=670&height=265&noheader=true

Any means to rectify it?

First, try clearing your browser’s cache and cookies.

https://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

If that doesn’t work, try deactivating and deleting the plugin, then reinstall it.

I tried deactivating and reinstalling the plugin, to no avail. And I also tried clearing cache/cookies, but that didn’t help either. Then, on a hunch, I tried using Chrome instead of Firefox and the status graph showed up fine.

Apparently it’s a problem that cropped up through a recent Firefox update. I’m using Firefox 3.6.12 on Ubuntu — it’s labeled as “Mozilla Firefox for Ubuntu canonical – 1.0” in Help > About Mozilla Firefox.

I think I’ll uninstall the Ubuntu-managed version and install Firefox directly from the from Mozilla.org download, instead. I’ve never liked distro-managed browser versions anyhow. I’ll post the results here.

Stats Stopped working but graph still there but shows Zero visit since I upgraded to 3.0.2. (Using IE 8.0)

@farmer Jim: what version were you using prior to your 3.0.2 upgrade?

Also: I tried installing “standard” Firefox on Ubuntu, but that didn’t make any difference. And apparently Farmer Jim’s having the same problem with a faulty graph display under IE 8.0 anyhow.

@deviceguru I was using 3.0.1. … no problem with graph, it shows up, just does NOT count on graph or in stats below on Site Stats – this is happening in the Dashboard. My stats on my server is counting correctly… so it must be a Conflict between

WordPress.com Stats Tracks views, post/page views, referrers, and clicks. Requires a WordPress.com API key.

Deactivate | Edit Version 1.7.5 | By Automattic | Visit plugin site

and WordPress 3.0.2.

@farmer Jim: In my case, I began noticing a problem with WordPress 3.0.1 and I just upgraded to 3.0.2 and still have a problem. In my case, both on the Site Stats page and on the Dashboard page, there’s a blank graph that now shows up.

As I mentioned previously, I ran into this problem using Firefox 3.6.12 on Ubuntu, which is my standard system. However, if I use Google Chrome (version 7.0.517.41, also on Ubuntu), the graph displays perfectly on both the Site Stats and Dashboard pages.

To make matters more confusing, I just tried accessing the Site Stats and Dashboard from IE 8 and Firefox 3.6.12 on Win XP, and the graphs work fine!

So, given the fact that the graph display problem suddenly showed up a week or two ago, with no changes to WordPress components on my side, it’s looking like it’s either a problem of compatibility with the latest update of Firefox, or with some other Ubuntu OS component (Java or Flash?) that must have recently been updated.

Next, I’ll try a fresh install of Ubuntu on a VM and see how that behaves. More to come…..

If you’re encountering trouble with the graph not loading since updating to WordPress 3.0.2, please contact the WordPress.com Happiness Engineers at https://en.support.wordpress.com/contact/

They will be more equipped to work closely with you to find a solution to this problem.

Make sure that you mention that you’re using the WordPress.com Stats plugin on WordPress 3.0.2.

OK, I found and fixed the problem. After testing the supposed WordPress Stats graph display problem on a clean Ubuntu 10.10 install and finding no problem at all with Firefox, unlike on my system, I decided to check the situation with regard to the Adobe Flash Player version on my main system. I noticed that Adobe’s Flash Player test page reported that my system was running version “10.1.999.0,” whereas the latest version for Linux/Firefox currently is 10.1.102.65. And the clean Ubuntu 10.10 install showed 10.1.102.65 on the Adobe Flash Player test page. So I googled the odd number I was getting, and found someone’s post on a German discussion forum saying that the odd number, and some erratic performance, had been caused by the presence of the GNOME Gnash SWF plugin, and that removing it via Synaptic would fix the problem. So I did that, and it now it works fine. I don’t know how the Gnash SWF plugin got onto my system, but it’s off now, and my WordPress status graphs are working again.