WordPress Update 4.51 Failed – Had To Restore

  • Resolved Life Coach

    (@vbaxter)


    8 years, 7 months ago

    Hi!

    I have had the WordPress 4.51 update fail on two sites.

    Both started the process when the button was selected to update
    and both screens went blank. Total white pages.

    I had one restored yesterday and it happened again this morning on
    this site Phenomenal Love.

    https://phenomenallove.com/

    Yesterday my hosting company (Site5), Restored the files and directories for me and now that site is up and running correctly.

    Any suggestions?

    I have another site that upgrade successfully.

    Thanks!

    ~~~~~
    Howdy! Your site at https://simplegoodnessforall.com has been updated automatically to WordPress 4.5.1.

    No further action is needed on your part. For more on version 4.5.1, see the About WordPress screen:
    https://simplegoodnessforall.com/wp-admin/about.php

    If you experience any issues or need support, the volunteers in the www.ads-software.com support forums may be able to help.
    https://www.ads-software.com/support/

    The WordPress Team
    ~~~~~~~~~~~~~

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    A blank screen means that PHP is crashing, typically due to a function conflict introduced by a plugin or theme.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Life Coach

    (@vbaxter)

    I de-activated all of the plugins except
    Duo Security and Askmet and the upgrade went fine.

    I started down the plugin list activating and I accidentally
    activated a plugin I did not use and was going to delete.

    It was either Call To Action or Landing Pages.

    And my site is down again.
    The phenomenallove.com page isn’t working

    phenomenallove.com is currently unable to handle this request.

    I tried renaming the plugins.php file and that didn’t make
    a difference so I named it back.

    Moderator James Huff

    (@macmanx)

    Ok, so repeat the process to manually reset your plugins: https://codex.www.ads-software.com/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

    This time, reactivate every plugin but the problem ones, and just delete them since you don’t plan on using them.

    Thread Starter Life Coach

    (@vbaxter)

    That was freaking cool!

    I am back into my dashboard and the plugin folder renamed back to the original name.

    Deleting those plugins now!

    THANK YOU SO MUCH!

    Thread Starter Life Coach

    (@vbaxter)

    This plugin took it down again.
    Event Calendar / Scheduler

    I am up and running SUCCESSFULLY!

    https://phenomenallove.com

    THANK YOU! For taking the time to read these posts!

    THANK YOU!

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 6 replies - 1 through 6 (of 6 total)
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