• I am having problem with my site.
    I am trying to install a plugin, it will install on the sitet. But not on the mysql database – It is required. And it is not the first time i encounter this problem with installation.. I even have tried ask the host about it. And the developer. But we can’t seem to find any fails.

    What to do?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
  • Are you able to provide the exact error? Without the exact error it will be harder for us to provide solid support.

    Thread Starter djdavit1990

    (@djdavit1990)

    I don’t get any error text. I have manually seen it is not added to the mysql database.
    And the plugin goes into white when trying to open.

    I have seen this before and back then the plugins tables was installed manually. It is quite annoying doing that everytime.

    Sounds like the database user you are connecting to the database does not have write permissions. I’d check to see what user you have set in the wp-config file by finding the line in wp-config.php that looks like the line below:
    define( 'DB_USER', 'username_here' );

    Then get back in touch with your host and ask them to check the permissions for that db user, unless you know where to make that change yourself.

    Hope this helps.

    • This reply was modified 6 years, 6 months ago by Davood Denavi.
    Thread Starter djdavit1990

    (@djdavit1990)

    As i can see i match up with the user name on mysql.

    i have write to them.

    Okay, please keep us posted and let us know if that resolves your problem.

    Thread Starter djdavit1990

    (@djdavit1990)

    A person from another forum, tried to install the same plugin on the same host. He encounters the same problem as me. :/

    Thread Starter djdavit1990

    (@djdavit1990)

    A person from another forum, tried to install the same plugin on the same host. He encounters the same problem as me. :/

    So it sounds that there is a problem somewhere.

    Yes, the host has the database user set to read only. Who is your host?

    Also, which plugin are you trying to install? I will try to install it on my server and see if I have the same problem.

    Thread Starter djdavit1990

    (@djdavit1990)

    it is one.com.

    And it is the plugin client dash

    Thread Starter djdavit1990

    (@djdavit1990)

    On my company webpage i have just tried the exact same. On that site it works perfectly. As it seems.

    Is this plugin the one you are referring to? If so, I just installed it no problems on my site too.. so everything is pointing to the sites db user not having write permissions. See what one.com suggest after they get back to you. They should be able to help you get the db user permissions set correctly so you will be able to install the plugin without headaches.

    Thread Starter djdavit1990

    (@djdavit1990)

    That is the correct yes.

    I have done the same on my other webpage. And it worked properly. :/

    Please talk to one.com and be sure the database user has write permissions

    and it is not the first time i encounter this problem with installation.. I even have tried ask the host about it. And the developer. But we can’t seem to find any fails.

    My apologies, I missed this yesterday when replying to you. Are you using an administrators account to install the plugin? Also, are you on a multisite network?

Viewing 15 replies - 1 through 15 (of 23 total)
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