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Resolved ThesePaperHearts
(@thesepaperhearts)

9 years, 4 months ago

Hi,

My WordPress.com follower count shows 12 but when I count them there are 20. The email only follower count is correct though. I thought maybe it needed time to update, but it’s been over a day and the count is still wrong.

Thanks,
Stephanie

https://www.ads-software.com/plugins/jetpack/

Viewing 10 replies - 31 through 40 (of 40 total)

← 1 2 3

kylienmarks
(@kylienmarks)

8 years, 8 months ago

Thank you for your help. I only see the 2 wordpress and the 2 email subscribers as well but the problem is that last week when we spoke I had 10 wordpress subscribers. I know some of them personally and they didn’t unsubscribe so I’m not sure why they disappeared. Also I didn’t transfer any followers from a different website, they all subscribed to the website I have now.

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

8 years, 8 months ago

I’m afraid I can’t find any record of these 10 WordPress.com followers.

Since you know some of them, could you contact us via this contact form and give us a few examples of their email addresses or WordPress.com username? We’ll check our logs and try to find your followers back.

Thanks!

kylienmarks
(@kylienmarks)

8 years, 8 months ago

Thank you!
I just sent an email via the contact from you linked.

heinstirred
(@heinstirred)

8 years, 6 months ago

Hello Jeremy
Seems my wordpress follower count is stuck again. https://www.heinstirred.com
Thank you

Plugin Contributor csonnek
(@csonnek)

Happiness Rocketeer ??

8 years, 6 months ago

@heinstirred: I’ve cleared the cache again. If you see it happen again, either start a new thread on the forums or contact us through our contact form as this thread is getting a bit long.

https://www.ads-software.com/support/plugin/jetpack#postform
https://jetpack.con/contact-support/

Thank you!

maryellenbratu
(@maryellenbratu)

8 years, 5 months ago

Hello Jeremy and thanks for all your help in this forum.

I set up my blog last April and I was able to see a list of followers (maybe 20?) about a month ago but now my follower list has disappeared. On my stats page I’m only able to see WordPress followers. It used to be that when I’d click View All, all of my subscribers would show up. Now they don’t.

My website is https://wwwthewellwithinworkshop.com

Thanks so much!

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

8 years, 5 months ago

@maryellenbratu Your problem seems different from the one discussed in this thread, and your site appears to be hosted on WordPress.com.

You’ll consequently need to contact the WordPress.com team for help:
https://wordpress.com/help/contact

Thank you!

maryellenbratu
(@maryellenbratu)

8 years, 5 months ago

That did it! Thanks for the link, Jeremy, much appreciated!

emmawesel
(@emmawesel)

8 years, 4 months ago

This seems to be happening to my website too! https://www.emmaandree.com.

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

8 years, 4 months ago

@emmawesel I solved the issue for your site as well. You should be all set!