After multiple reinstallations, glitches were resolved

  • I’ve edited my review of this plugin after multiple uninstalls/reinstallations resolved my issue.

    Thanks for your support.

    Forum moderator – I’ve tried a few times to change my star rating from 2 to 4 stars, but it isn’t sticking for me. When I refresh the forum page – it’s back to the old star rating.

Viewing 7 replies - 1 through 7 (of 7 total)

  • https://www.ads-software.com/support/topic/license-of-lite-version-about-to-expire?replies=3

    Did you contact the plugin author directly as requested?

    Thread Starter Laura

    (@wootlala)

    Yes, I sent an email about a week ago, but never got a reply.

    Do you think it is possible that the plugin’s author is on vacation? Maybe wait another week?

    Thread Starter Laura

    (@wootlala)

    Sure – I’ll be happy to update my rating as soon as it’s resolved.

    Thank you ??

    In the meantime, you can change your support topic back to unresolved, if you wish.

    Thread Starter Laura

    (@wootlala)

    Ah, thanks, I didn’t know I could do that.

    I usually only post positive reviews and help on the support threads – I haven’t had any issues until now.

    Plugin Author storeapps

    (@storeapps)

    Hi @laura,

    Firstly, would like to update you that you can use Smart Manager Lite (Free) version for unlimited period and you need not pay anything for using the same.

    Further, if you have never purchased the Smart Manager Pro (Paid) version, you shouldn’t have seen the same renewal message. However, as you are seeing the same message inspite of using the Lite (Free) version, we would request you to kindly send us copy of the Smart Manager Lite plugin installed on your site at ‘support(at)storeapps(dot)org’, so that we can investigate into the same issue and resolve the same.

    Also, we do have a standard of replying to the support tickets that we receive on both ‘support(at)storeapps(dot)org’ & WordPress support forums within a time span of 24 hours (except weekends).

    So, if you had created a support ticket simply by mailing us your queries at ‘support(at)storeapps(dot)org’, you should have received a reply from our end. As you are unable to find our reply, could you please have a check with the ‘spam’ folder of your mailbox and also recheck that you had sent the mail to the correct email id i.e. ‘support(at)storeapps(dot)org’. If still you are unable to find any of our replies, then request you to kindly get back to us with the email id with which you had sent us the mail at ‘support(at)storeapps(dot)org’, so that we can have a check with the same.

Viewing 7 replies - 1 through 7 (of 7 total)
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