Works, but very bad support

  • Generally, you just install and leave it and it works. On some occasions, I had to contact support, in one case a bug was causing Google to overcharge me, over $100. Support generally will not respond, or if they do, it’s pretty unhelpful.

    When I did get support after complaining, they did actually help, which was great. But since then even though I just renewed my annual fee, I get no response at all to my support question.

    They say they are a small company, and I should understand that. That’s not a great response once you’ve taken someone’s money. I don’t know if any others are better, tbh.

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  • Hello,

    I’m sorry you had troubles with our plugin and that our support team hasn’t responded to your support question.

    Can you please contact us again about the problem you are facing? We will try to help you solve this issue and to make sure that we know it is related to this review, if possible, we ask you to mention it as well in your message (a link to it will also be really helpful).

    I’m once again really sorry for all the problems you have faced.

    Best Regards,??
    Cristian

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