Works here, not there

  • Resolved mtporter

    (@mtporter)


    3 years, 7 months ago

    I’ve have used this plugin on multiple sites. It was working now it is not. Only when I’m logged in as admin can I see that it is working.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @mtporter Do you use a caching plugin or CDN? Might need cleared/purged.

    That said you will also likely need to turn off “Browser HTML Caching” options which aren’t that useful with modern browsers, websites and compression.

    Hope that helps.

    Thread Starter mtporter

    (@mtporter)

    I did not have a cache plugin but now I do however, still not working after purge

    Plugin Support mark l chaves

    (@mlchaves)

    Hi @mtporter,

    Sorry to hear that it’s still not working.

    Have you tried using a private or incognito browser window? That could help rule out a browser-based cache issue.

    You can also manually clear your browser’s cache. See the instructions for that here.

    https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    If that doesn’t help, we noticed that your site has at least 1 significant JavaScript error, and it’s on the login page. Any JavaScript errors usually signal a possible plugin conflict.

    Here’s the error.

    https://jmp.sh/wA2kn9j

    In general, you should try to make sure your website is never generating JavaScript errors.

    If you haven’t debugged a plugin conflict yet, here’s how.

    1) If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/

    2) Then, while you’re still on your Plugins’ admin page, click the Troubleshoot link underneath the User Menus plugin.

    What that does is switches on troubleshooting mode with only that plugin active. And, it only does that for your account. Your visitors won’t notice a difference while you’re troubleshooting.

    3) Now, if test for the error and it’s gone, there was probably a conflict.

    4) To find out which plugin is causing the conflict, reactivate each of the other plugins 1-by-1 from the Plugins’ admin page. Make sure you test each time you reactivate a plugin.

    5) When you see the issue come back, the last plugin you reactivated is the culprit. Notify the plugin’s developer for help.

    You can do also switch to the default WordPress theme to see if your theme is causing the conflict.

    Learn more about the Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    Please let us know how that goes.

    Thanks!

    Thread Starter mtporter

    (@mtporter)

    It is working now… without doing anything

    Plugin Support mark l chaves

    (@mlchaves)

    Hi @mtporter,

    We’re glad to hear that!

    Thanks so much for letting us know.

    Have a great day ??

Viewing 5 replies - 1 through 5 (of 5 total)
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