Works on desktop but not mobile device : – [

  • Resolved laurenbgilbert

    (@laurenbgilbert)


    2 months, 2 weeks ago

    Hey gang! Thanks in advance for your help. I am working with a customer that is interested in using your plugin along with our membership plugin and am doing testing for her.

    When I test your plugin on my Mac desktop and try to highlight a phrase, everything works as expected. I get the message letting me know this action isn’t possible.

    When I test this on my iphone, I am not getting the same results. I can highlight and copy the text on the post without any issue.

    What is causing the discrepancy in experiences between the two devices?

    THANK YOU!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Salah

    (@adam1318)

    Hello, @laurenbgilbert

    Thank you for reaching out to our support and we’re happy to assit you.

    Our Free version has basic features and may not work perfectly with all devices and browsers.

    Thank you and have a nice day.

    Regards

    Thread Starter laurenbgilbert

    (@laurenbgilbert)

    Thanks for letting me know. I am testing this out for a customer and it would be great if I could test out the full version before I make a recommendation. Could I get a 1 week free trial of the paid version?

    Plugin Support Adam Salah

    (@adam1318)

    Hello, @laurenbgilbert

    Thank you for your feedback.

    According to this forum’s TOS, we can’t provide support for the PRO version here. Please visit our website at our-website/support-centre/ and create a new ticket with that and we’ll be happy to assist you there.

    Thank you and have a nice day.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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