Works on Mobile, not on Web

  • Resolved aetkin

    (@aetkin)


    2 years, 10 months ago

    Just installed, using paypal only (no stripe). Seems to work perfectly on the mobile version of our site, but on the web version clicking “express checkout” just spins/hangs forever.

    Any ideas? Will need to deactivate it until a solution is offered. ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author peachpay

    (@peachpay)

    Hi @aetkin!

    Can you enable the plugin, but keep it in test mode?

    You can find the test mode setting in PeachPay settings > General > Test mode > Enable test mode

    Shoppers won’t see the checkout and it won’t affect your site, but it will allow our team to resolve the issue quickly.

    Thread Starter aetkin

    (@aetkin)

    Thanks for the response. I noticed the plugin had an update available, so I ran that before answering here and now it seems to be working fine. Not sure if it’s just a coincidence, but problem solved!

    1 other question though; is it possible to make the phone # filed on checkout not required?

    Plugin Author peachpay

    (@peachpay)

    Great to hear that it’s working now!

    Regarding the phone number field, within about a week we will release an update that will allow you to make certain fields optional or remove them entirely.

    If there’s anything else we can help with, let us know!

Viewing 3 replies - 1 through 3 (of 3 total)
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