Works well, but support is lacking

  • UPDATE: I’m downgrading my review from five stars to four. The widget works well, but setup instructions are poor and support is virtually nonexistent.

    For the frustrated: After installing the plugin and registering on your dashboard, go to any other page on your site and look for the new blue icon in the upper right corner. Click to open it and adjust the settings to your taste from the Manage link, which will require you to create a password.

    Another tip: Create your accessibility statement on a new page on your site (copy and modify the one on UserWay’s own site; it’s exactly what they will send you if you ask for a template), then point to it from your UserWay panel.

    You can adjust the exact location of the corner icon using CSS, but styling the hover color or size is pretty much impossible, as they in-lined the style in the HTML with the !important rule. Otherwise the widget looks professional, works as advertised and seems pretty lightweight on resources so far.

    My only beef is that your new Accessibility Statement page opens in a new tab, which is poor practice, and I can’t find a way do remove the target=”_blank”. Overall, for what you’re paying and what you’re getting, this is a decent plugin.

    The reason I downgraded my review is that I asked UserWay a question on their website, specifically about the accessibility statement opening in a new tab. They responded the following morning with a canned answer on how to create the accessibility statement page, which I had already done. Software is only as good as it performs and the support behind it, and there appears to be no support for this otherwise promising plugin.

    • This topic was modified 4 years, 4 months ago by realramble.
    • This topic was modified 4 years, 4 months ago by realramble.
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