works well w google workspace but can’t use alias in From field

  • I  have seen others describe this challenge as well in recent weeks.


    Issues - we want the emails to appear to come from a generic email address.

    ex

    sales@
    instead of
    JohnSmith@

    Even when we put sales@ in the fluentsmtp setting for the from address, and even when we check the box to force the sender name, it still is received as if from personsname@

    For us we are using google workspace

    personsname@ would be the real workspace user account

    sales@ is an alias for JohnSmith@

    Are we missing a step?

    Also, the Send verifications passed.

    Tried to leave a comment on your own website under the Google Workdspace setup... got a security block to post because I type too fast.  I used to type fast. only type about 60 words a minute these days, not very fast at all.  :)
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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @brettbum,

    I would like to start by saying this, “Thank You”, for your awesome review. We truly appreciate your kind words and support. It means so much to us.

    I understand you’re facing an issue where emails sent through FluentSMTP are not appearing to come from the desired alias email address when using Google Workspace. I’ve checked with our team, and it seems that this is a known limitation with the SMTP API-based connection method. The provider of the configured SMTP connection requires the sender’s email to match the authorized account, even if an attempt is made to override this.

    We’ve observed that the email address used to create the cloud app is ultimately used as the final Sender Name and Sender Address for the recipients. So, in your case, if you’re using Google Workspace, the emails will appear to come from the real workspace user account (e.g., personsname@), even though you’ve set up an alias (e.g., sales@) in FluentSMTP.

    I know this may not be the ideal behavior, and we’re exploring options to provide more flexibility in the future.

    Thank you again for bringing this to our attention.
    Your feedback helps us improve our product and provide a better experience for our users.

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